Job details
Salary $16 an hour job type full-time number of hires for this role 10+
Qualifications
High school or equivalent (required)
Customer service: 1 year (required)
Call center: 1 year (required)
Full job description
Customer service representative/insurance
The nation`s leading administrator of long-term care insurance services is looking for youThis is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
We are the kind of employer you deserve
Ltcg is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation`s largest insurersWe also provide clients with unique risk management insight built upon our proprietary long-term care databases.
This position is responsible for supporting the operational functions of the policy owner and insurance operations departments including check payments, billing, paying claims, running invoices, and other administrative support dutiesMust be able to work hours between 7am cst to 6pm cst.
Customer service representative/insurance responsibilities:
1Processes new applications and assures that additional information is ordered per underwriter requirements.
2Performs follow-up research for applications with missing application requirements or risk management information (rmi), per procedures.
3Researches and responds to emails from internal departments, external case managers, and agents regarding the status and requirements to complete an applicationExamples include application missing information; medical records follow up, policy change requests, and billing related items.
4Records any received requirements into the appropriate systems and timely communicates updated statuses to relevant parties.
5Responsible for handling unapplied cash, processing policy and billing changes and refund and returned checks, invoicing, reconciling group bills, and working all new incoming mailProcess inflation and rate increase offers, rate quotes, invoicing, terminations, servicing agent changes, multi-life group set-up & collection calls, assist in call center overflow and process department reports.
6Reviews documented claim forms and contacts the insured, insured’s representative, or provider to request information needed to process the benefit inquiry.
7Processes invoices for claim payment.
8Creates policy owner correspondence and mails as appropriate.
9Heavy telephone support including: policy inquires, policy rate increases, etc.
Customer service representative/insurance requirements:
· high school diploma or equivalent required.
· minimum of one-year general office experience required.
· 1 year experience in the insurance industry preferred.
· must be able to type at least 40+ words per minute.
· system knowledge – microsoft excel, word, and outlook.
· excellent interpersonal and customer service skills.
Ltcg values diversity and is committed to providing an environment of mutual respectLtcg is an equal opportunity employer (eoe/aa) and participates in e-verifyLtcg will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.
Job type: full-time
Pay: $16.00 per hour
Schedule:
Monday to friday
Education:
High school or equivalent (required)
Experience:
Customer service: 1 year (required)
Call center: 1 year (required)
Work location:
One location
Work remotely:
Yes
Work location: one location
