Job details
Salary $16.50 - $21.50 an hour job type full-time number of hires for this role 10+
Qualifications
Us work authorization (required)
High school or equivalent (preferred)
Full job description
This position is currently only available for applicants who reside within indiana only and will be a 100% remote role.
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The service project coordinator is primarily responsible for supporting sales associates of sold installation jobs/projects across multiple locations while working from a central location in order to facilitate end to end workflow management of the job/projectThe service project coordinator will also have primary responsibility with all aspects of these jobs/projects by confirming the scope of work with customers and service providers, tracking progress, addressing issues and communicating timely with customers, service providers, stores, and vendors to keep the job/project moving forwardTo accomplish this, the service project coordinator must have moderate knowledge of remodeling, construction and customer service practicesThe service project coordinator will collaborate directly with customers, peers, service providers, stores and fsm’s in order to deliver on the customer experience.
Core responsibilities
End to end job/project workflow communication and management (customers, installers, stores, and vendors).
Conducts initial contact with customer and service providers to provide correct direct and backup contact information, job/project expectations and verify job/project scope to ensure successful service delivery.
Obtain installation schedules from service providers and confirm times with customer for proactive communication.
Arranges delivery of product and communicates with stores, service providers and customer to ensure job/project can start on time.
Verifies job/project completion with customer.
Handles post completion job/project issues.
Required minimum qualifications:
High school diploma or equivalent
6 months experience in a customer facing role
6 months experience in project coordination or experience in remodeling or construction industry
Preferred qualifications:
Bachelor’s degree in related field
Experience working in a project management function
Bilingual
Job type: full-time
Pay: $16.50 - $21.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Employee stock purchase plan
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Monday to friday
Weekend availability
Supplemental pay:
Bonus pay
Education:
High school or equivalent (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
