About lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and workWith 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiencesLearn more about lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, linkedin: /lumentechnologies, twitter: @lumentechco, facebook: /lumentechnologies, instagram: @lumentechnologies and youtube: /lumentechnologies.
The role
The pmo/vro director is directly responsible for the day-to-day operations of the mass markets pmo that wil be tasked to deliver on a capital budget of $40m that intends to yield $150m+ in annual benefitThis includes development, deployment and utilization of project management methodologies and tools for managing the implementation of multiple projects ranging from moderately to highly complexAdditionally, this role will own ongoing governance of business managed saas platforms, eg salesforce, in mass markets that cross departmental lines between sales and care, repair, field, product, digital, and credit and collections, among othersThe role will also be accountable for leading the creation & management of the program and project roadmaps, executive dashboards as well as tracking of the associated value realization metrics or kpis.
The main responsibilities
Oversight for all projects and all project/program managers within the mass markets team, guiding the successful execution and delivery of all projects according to the scope, quality, timeline, risk and budget agreed upon
Accountability to timeliness and quality of capabilities to realize business case value and kpis for projects and programs
Track value creation of projects post launch to determine if we have gaps and initiate action to correct
Own ongoing governance and steering committees for major programs and saas platforms
Owns roadmap creation, success metric publication, and executive dashboards on all key initiatives
Perform readouts to executive leadership on the portfolio of projects regarding progress and remediation of issues
Key liaison partnering with it and business directors for deliver within safe agile model including tracking of delivery success as related to yearly project/program goals within defined budget
Defines and monitors measures, metrics, and targets and oversee on-going enhancements of the pmo
Lead, motivate and develop a team to exceed objectives, identifies opportunities for synergies and leads through implementation of efficiencies
Responsible for staffing and hiring of team members with effective managing and monitoring of work within the team to include: meeting deadlines, achieving work quality expectations, supporting appropriate distribution of work functions within the team, and maintaining stakeholder relationships
Additional responsibilities include accountability for staffing, budget, resource allocation, prioritization of projects, quality and contribution of output, communication of corporate strategy, ensures compliance, escalation path to senior leadership, influences strategic direction to all levels of management and cross functional teams, employee coaching and development and performance management
What we look for in a candidate
Required
Bachelor’s degree or equivalent education and relevant experience
10+ years experience in project management creating business requirements, project plans, project schedules and associated project materials
Prior supervisory experience
Extensive knowledge of the software development life cycle (sdlc), large-scale system integration projects and safe agile framework
Strong understanding of project management & itil methodologies
Prior experience developing formal strategic roadmaps and defining corresponding investments and forecasts
Strong working knowledge of word, excel & powerpoint.
Excellent oral, written and presentation development/delivery skills are necessary and will be used to communicate with various cross functional groups and management levels in a fast-paced environment
Preferred
Master`s degree or equivalent education and relevant experience
Previous experience as a director in similar industry or discipline
Knowledge and experience in salesforce systems and call center operations
Ability to work varying shifts and hours including extended hours, and possible weekends
What to expect next
Requisition #: 264232
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the positionJob-related concerns noted in the background screen may disqualify you from the new position or your current roleBackground results will be evaluated on a case-by-case basis.
Eeo statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”)We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Note: pursuant to the san francisco fair chance ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobJob duties and responsibilities are subject to change based on changing business needs and conditions.
Salary range
Salary min :
115740
Salary max :
257280
This information reflects the anticipated base salary range for this position based on current national dataMinimums and maximums may vary based on locationIndividual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensationDirector and vp positions also are eligible for long-term incentiveTo learn more about our bonus structure, you can view additional information hereWe`re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, lumen offers a broad range of health, life, voluntary lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeingYou can learn more by clicking here.
Note: for union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary range
Salary min :
115740
Salary max :
257280
This information reflects the base salary pay range for this job based on current national market dataRanges may vary based on the job`s locationWe offer competitive pay that varies based on individual experience, qualifications and other relevant factorsWe encourage you to apply to positions that you are interested in and for which you believe you are qualifiedTo learn more, you are welcome to discuss with us as you move through the selection process.
