About lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and workWith 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiencesLearn more about lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, linkedin: /lumentechnologies, twitter: @lumentechco, facebook: /lumentechnologies, instagram: @lumentechnologies and youtube: /lumentechnologies.
The role
In this role you will assist with the event planning of the lumen customer advisory board as part of the customer advocacy programIn support of the advocacy program, you will project manage the customer advocacy program and all its elements to help us listen, learn from and act on customer feedback to transform lumen customers to become loyalistsYou will also act as one of the online lumen customer community managers on the platformYou will contribute to the cx culture change strategy for employees to own the experience by executing the annual lumen cx day from an event planning perspective.
The main responsibilities
Contribute to the advocacy program as project manager for the customer advocacy community, loyalty and reference program to cultivate external lumen advocates within our customer, consultant and thought leader community.
Become the lumen customer community manager within the online community platform.
Event planning for the lumen customer advisory board in alignment with the advocacy program cx lead
Assists the cx advocacy and comms culture change leader by coordinating the internal quarterly cx newsletter
Contribute to cx day by coordinating the event planning aspects including the event platform, video recordings, content uploads, employee engagement and gamification.
Works with the cx advocacy and comms leader to project manage the team budget
Applies standardized modern tools, disciplined processes, and best practice communications for day-to-day touch points with customersPartners with all functional business units to incorporate these standards and tools in a consistent manner.
What we look for in a candidate
4+ years` experience as a customer experience analyst in the telecommunications industry.
Recent experience with influitive or other customer community software.
Bachelor`s degree preferred.
Project management certification a plus.
What to expect next
Requisition #: 261311
Eeo statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”)We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobJob duties and responsibilities are subject to change based on changing business needs and conditions.
Salary range
Salary min :
80000
Salary max :
113000
This information reflects the anticipated base salary range for this position based on current national dataMinimums and maximums may vary based on locationIndividual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensationDirector and vp positions also are eligible for long-term incentiveTo learn more about our bonus structure, you can view additional information hereWe`re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, lumen offers a broad range of health, life, voluntary lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeingYou can learn more by clicking here.
Note: for union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary range
Salary min :
80000
Salary max :
113000
This information reflects the base salary pay range for this job based on current national market dataRanges may vary based on the job`s locationWe offer competitive pay that varies based on individual experience, qualifications and other relevant factorsWe encourage you to apply to positions that you are interested in and for which you believe you are qualifiedTo learn more, you are welcome to discuss with us as you move through the selection process.
