Business area
At empire today, our call center team is made up of various departments where every department is key to the success of our organizationOur team serves as a liaison to provide sales, service information and confirmation, schedule appointment installations, business retention, and resolve problems that our customers might faceWe ensure every customer receives superior service and satisfaction by meeting their needs through great customer service.
Responsibilities
The customer service associate ensures every customer receives superior service by answering incoming customer service calls, promptly address and resolve customer complaints, and conduct daily customer satisfaction surveysThese surveys are conducted after an installation has been completed and the results are trackedThe customer service associate also communicates with installers, sales managers, and order entry to resolve customer issues in a timely mannerWe are looking for customer service associates who are willing to work from home and have high speed internet at homeEmpire today will provide the necessary equipment.
Qualifications
The successful candidate will possess:
High school diploma/ged.
1 year of customer service experience.
Excellent communication skills both written and verbal.
Intermediate knowledge of ms office.
High speed internet is a must to accommodate working remote.
What we provide
Laptop, monitor, etcWill be provided
Training
Performance bonus
Benefits
Employees are eligible for numerous benefits including:
Quick enrollment into our benefit plansEligibility is first of the month following just two weeks of employment.
401k investment plan to a premium 401k investment plan, with the company matching your amount invested dollar for dollar up to 4% with no vestingFind another company that can beat that!
Medical insurance with several plan options and a health savings account to meet you and your family s health needs.
Prescription drug coverage
Dental insurance twice a year visits at no cost.
Vision insurance with materials coverage
Flexible spending accounts for medical & dependent care
Wellness program a best in class program offering substantial awards payable right on your paycheck
Basic life insurance and ad&d
Short term disability coverage
Long term disability coverage
Employee assistance program
Paid holidays including floating holidays
Paid time off (pto) that grows with years of service
Empire perks an employee discount purchasing program offering you great savings on the things you want.
The company conducts a background check and drug screen for all new hires.
About empire today
Empire today has been a leading provider of installed home improvements for 60 yearsEmpire offers the largest in-stock selection of flooring in the united statesConvenience, quality, and selection make empire stand outWith empire today, homeowners and business customers can get quality carpet, hardwood, laminate, tile, vinyl flooring, and window treatments from top brands they know and trustAnd because empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.
Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the united statesWith more than three million satisfied customers, empire today is dedicated to its mission of making beautiful new floors easy.
Empire today is an equal opportunity employerWe believe passionately that employing a diverse workforce is central to our successWe make recruiting decisions based on your experience and skills.
By submitting your resume and application information, you authorize empire today to transmit and store your information in the empire today group companies world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacanciesBy pressing apply and providing your telephone number and email address, you authorize empire today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messagingMessage and data charges may applyYou may revoke consent at any time.
