Job details
Job type full-time
Full job description
Sign-on/retention bonus included for new hires joining the bank
Schedule: m-f 8:00 am - 4:30 pm
Position is remote to start and will transition to a hybrid model, with some days on-ste at the commerce drLocation and some days as wfh.
Overview:
Processes and balances incoming and outgoing (person to person) p2p payments and disputesCompletes vendor invoice processing and related departmental reporting.
Primary responsibilities:
Research customer and payment information on the appropriate systems.
Block token
Block customer
Update tier limits
Change customer tier
Ping zelle connectivity
Engage banking services groups for reconcilations, disputes and transaction inquiries.
Complete customer dispute processing in a timely and accurate manner.
Reconcile vendor invoices to ensure their accuracy.
Generate departmental reporting to provide information to management.
Reconcile ach (automated clearinghouse) settlement files.
Understand and adhere to the company’s risk and regulatory standards, policies and controls in accordance with the company’s risk appetiteIdentify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the m&t bank brand.
Maintain m&t internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and experience required:
High school diploma or equivalent (ged) and a minimum of 3 years’ general work experience
Education and experience preferred:
Minimum 1 year bank operations or branch experience
Experience in reconciling internal accounts
Experience in researching and analyzing customer transaction activity
Knowledgeable of back office, bank systems including, but not limited to, hogan, dma, rsa, microsoft office
Location
Amherst, new york, united states of america
