Job details
Job type full-time
Full job description
Job description summary:
The maximus accommodations & leaves team (malt), is the centralized point of contact for employee, hr representative and management inquiries about the accommodations and leave programThe malt will perform in a high volume, contact center environment and provide support for all employeesAs a member of malt, this role is responsible for the successful day-to-day support and execution of the leave of absence and job accommodation processesThe incumbent will engage in the administration duties, weekly reports, data entry, coordinate meetings and other tasks as provided by leadership team.
Job summary:
Essential duties and responsibilities:
Process incoming and outgoing faxes (upload received faxes to the appropriate leave or accommodation request).
Review and return calls related to voicemails.
Complete the accommodation and leave return to work task not related to extension of leave requests.
Review and complete accommodation and leave acknowledgmentsAcknowledge accommodation and leave add documents.
Prepare weekly internal reports.
Perform accurately all data entry functions.
Arrange meetings as requiredAttend meetings and take minutes.
Understand broad knowledge of departmental and company practices to assist leadership team and staff while exercising judgment on critical nature of information and confidentiality.
Assist in on boarding process of new hires.
Maintain records management, filing, retention, and/or labeling.
Type/generate letters and other documents, as necessary.
Maintain confidentiality and security of all relevant information.
Assist supervisor and leadership team with special projects and tasks on an as needed basis, including management of inventory and supply ordersServe as a back up to support reception, as needed.
Assist internal and external customers in problem resolution, as needed.
Provide excellent customer service.
Operate multi-line phone system, answer incoming telephone calls and perform other clerical duties proficiently and professionally.
Assist with ensuring accuracy of emap database for e-mail distribution lists for project offices and departmental groupings for internal mail communications, and submit tickets for resolution of inaccuracies, as required.
Serve as a member of the social committee to assist with social event management and coordination of initiatives designed to increase project morale.
Minimum requirements:
- high school diploma or equivalent with 2 - 4 years of experience in human resources, including experience with various leave programs and ada job accommodations.
Pays strong attention to detail.
Excellent customer service skills .
Strong oral and written communication skills required.
Strong analytical and organizational skills required.
Proficiency in word, excel and access required.
Independent problem-solving skills.
Maximus introduction: since 1975, maximus has operated under its founding mission of helping government serve the people, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programsMaximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programsWith more than 30,000 employees worldwide, maximus is a proud partner to government agencies in the united states, australia, canada, saudi arabia, singapore and the united kingdomFor more information, visit https://www.maximus.comEeo statement: eeo statement: active military service members, their spouses, and veteran candidates often embody the core competencies maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforceWe recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our countryWe’re proud of our connections to organizations dedicated to serving veterans and their familiesIf you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the national guard or reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for youA committed and diverse workforce is our most important resourceMaximus is an affirmative action/equal opportunity employerMaximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
