Job details
Salary $22 - $23 an hour job type full-time temporary number of hires for this role 10+
Qualifications
High school or equivalent (preferred)
Call center: 1 year (preferred)
Customer service: 1 year (preferred)
Us work authorization (preferred)
Full job description
Maximus is excited to begin work on a new 12-18 month contract for the state of california, supporting the employment development department, managing a backlog of unemployment claimsIn this role you will:
Conduct internal audits to ensure that quality case management requirements are met.
Collaborate with leadership to develop new procedures, and update existing procedures when changes occur.
Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
Assist with monitoring performance and meeting contractual requirements
Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
Assist with staff training for the purpose of achieving and maintaining quality program goals.
Minimum requirements:
Bachelor`s degree preferred
3+ years of qa experience, preferably in a call center.
Must adapt well to change and successfully set and adjust priorities as needed
Must be self-motivator and self-starter
Technology requirements:
Byod (bring your own device)
You must be able to provide your own equipment and set up your own workstation
Home internet with the use of a modem no hotspots
Minimum requirement: 20 mbps download speed; 5mbps upload
Minimum: ram memory: 4 gb of ram, preferred: 8 gb ram
Pc hard drive storage: minimum 64 gb hd, preferred 128 gb ssd or 5400 rpm
Minimum windows 10, macos 11
Pay: $22 - 23.00/hr must be willing to work 8am - 5pm pst (california time)
Job types: full-time, temporary
Pay: $22.00 - $23.00 per hour
Schedule:
8 hour shift
Monday to friday
Education:
High school or equivalent (preferred)
Experience:
Call center: 1 year (preferred)
Customer service: 1 year (preferred)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
