Job details
Job type full-time
Full job description
Job introduction: maximus is currently looking for multiple limited service trainers in support of the fema programOur team of trainers are responsible for delivering new hire training/continuing education/return to work training to all staff members at all levels of the project, administering post-training course exams and surveys, and reporting and tracking of all associated training activitiesJob description summary: this position provides training to a variety of audiences with varying levels of experience, knowledge, and roles within a contact centerThis position is responsible for delivering new hire training/continuing education/return to work training to all staff members at all levels of the project, administering post-training course exams and surveys, and reporting and tracking of all associated training activitiesJob summary: essential duties and responsibilities:
Support the design, development, and distribution of training programs and materials.
Conduct, plan, and coordinate training to a variety of audiences.
Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
Maintain records of training activities, participant progress, and program effectiveness.
Provide production floor support and answer questions.
Minimum requirements:
Bachelor`s degree with 1-3 years of experience.
May have additional training or education in area of specialization.
Education and experience requirements:
Bachelor`s degree from an accredited college or university, or appropriate combination of education and three (3) to five (5) years of customer service and training experience, required
At least one (1) year of experience with delivery of classroom training within the last five (5) years required
At least one (1) year of customer service experience required
High degree of flexibility and ability to effectively prioritize and complete multiple tasks
Ability to work independently as well as in a team environment
Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence
Excellent presentation and public speaking skills
Pc proficiency especially focused on outlook and microsoft word, excel, and powerpoint
Good public speaker and at ease moderating large groups
Skilled in adult learning
Excellent organizational, interpersonal, written, and verbal communication skills
Professional demeanor and attitude
Strong problem-solving skills
Experience in federal agency health or social services highly preferred
Trainers will be assigned a schedule 8:00 - 5:30 (approximate); however, flexibility is requiredCandidates must be available 7 days per week for occasional off-shift, double shifts, holidays, nights and weekends if necessary to include overtime, key days, priority days, and mandatory days
Home office requirements:
Hardwired internet (ethernet) connection
Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
All equipment will be provided by maximus (laptop and headset) and prefer for this to be picked up in one of our physical locations in el paso, miami, jacksonville, or las vegas prior to your start dateWe will ship equipment if you live outside these areas.
Maximus introduction: since 1975, maximus has operated under its founding mission of helping government serve the people, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programsMaximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programsWith more than 30,000 employees worldwide, maximus is a proud partner to government agencies in the united states, australia, canada, saudi arabia, singapore and the united kingdomFor more information, visit https://www.maximus.comEeo statement: eeo statement: active military service members, their spouses, and veteran candidates often embody the core competencies maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforceWe recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our countryWe’re proud of our connections to organizations dedicated to serving veterans and their familiesIf you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the national guard or reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for youA committed and diverse workforce is our most important resourceMaximus is an affirmative action/equal opportunity employerMaximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
