Job details
Job type full-time
Full job description
Job introduction: this is a limited service positionJob description summary:
Job summary:
Essential duties and responsibilities:
Oversee the day-to-day functions of the quality assurance (qa) department.
Manage an effective quality assurance program that monitors for and resolves issues before they become problems.
Supervise the development and regular update of policies and procedures.
Evaluate the need for and ensures the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
Arrange staff training on a regular and ongoing basisEnsure project training program meets all corporate requirements.
Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the department.
Minimum requirements:
Bachelor`s degree in related field.
5-7 years relevant professional experience required.
Education and experience requirements:
3+years of supervisory experience required.
Maximus introduction: since 1975, maximus has operated under its founding mission of helping government serve the people, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programsMaximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programsWith more than 30,000 employees worldwide, maximus is a proud partner to government agencies in the united states, australia, canada, saudi arabia, singapore and the united kingdomFor more information, visit https://www.maximus.comEeo statement: eeo statement: active military service members, their spouses, and veteran candidates often embody the core competencies maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforceWe recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our countryWe’re proud of our connections to organizations dedicated to serving veterans and their familiesIf you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the national guard or reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for youA committed and diverse workforce is our most important resourceMaximus is an affirmative action/equal opportunity employerMaximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
