Job details
Job type full-time
Full job description
Job description summary: we have an exciting opportunity for a srManager qa & training to lead multiple programsThis role may be fully remote in the united states! ability to travel some is required.
Additional requirements:
Bachelor’s degree and 5 years experience managing training and quality teams for multiple projects or clients (or equivalent combination of work/education)
Strong organizational skills
Excellent written, oral, and listening communication skills
Proven track record of building/developing training & quality programs and staff
Excellent leadership skills
Ability to influence others and handle sensitive situations.
Professional certification, such as cptm, is a plus.
Job summary:
Essential duties and responsibilities:
Develop and oversee an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements.
Develop and deliver quality management and quality assurance training for all employees engaged in quality and performance monitoring.
Manage internal and external clients` expectations related to quality management and effectively communicate corporate quality standards across the project.
Maintain updated knowledge of the project program and requirements to ensure contract compliance.
Monitor all operations and related metrics for conformance with internal, external, contract performance and quality standards.
Monitor and evaluate the effectiveness of all areas of project operations and reports quality issues to project and unit management.
Schedule, coordinate and report on both internal and external audit functions of the quality management system.
Schedule and coordinate all the quality and performance monitoring activities of qa staff across the project.
Aggregate and analyze quality data and suggest methods for improving product and service quality, design and/or business processes.
Produce the quality assurance and performance reports as required by contract and project operations.
Provide feedback on requirements and functional specifications.
Attend project management meetings and conduct shift/team meetings with supervisors.
Leverage deep understanding of available industry recognized content across the spectrum of our service offerings.
Make recommendations that align with effective and efficient use of resources to deliver practical solutions.
Implement and integrate new and existing learning technologies and systems (e.g., ilt, vilt, online learning, webcasts, authoring tools, mobile, social, video, etc.).
Develop and maintain strategies for managing and prioritizing the deployment of technology delivered content.
Provide effective project intake and management with development of project plans including key milestones and deliverables.
Report and update leadership leveraging tools as appropriate.
Implement a communication strategy to drive enrollment for courses and programs identified as high priority via maxu (maximus university), maxnet (internal network) and targeted communications.
Develop, maintain and be an advocate for the human resources and ced (center for employee development) strategy.
Current and future state.
Enabling the learning and development team and its clients to meet the needs of the business.
Manage day-to-day curriculum management and maintenance activities.
Serve as a liaison to, and escalation point for, client facing staff on curriculum issues and training needs.
Keep the ced team apprised of new trends, products, and best practices pertaining to your curriculum area and to the learning industry.
Minimum requirements:
Manage activities of two or more sections or departments.
Exercise supervision in terms of costs, methods, and staffing.
In some instances this manager may have subordinate supervisors and/or managers.
Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
Establish and assure adherence to budgets, schedules, work plans, and performance requirements.
Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
Require the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
Establish operational objectives and work plans and delegates assignments to subordinates.
Senior management reviews objectives to determine success of operation.
Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
Maximus introduction: since 1975, maximus has operated under its founding mission of helping government serve the people, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programsMaximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programsWith more than 30,000 employees worldwide, maximus is a proud partner to government agencies in the united states, australia, canada, saudi arabia, singapore and the united kingdomFor more information, visit https://www.maximus.comEeo statement: eeo statement: active military service members, their spouses, and veteran candidates often embody the core competencies maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforceWe recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our countryWe’re proud of our connections to organizations dedicated to serving veterans and their familiesIf you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the national guard or reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for youA committed and diverse workforce is our most important resourceMaximus is an affirmative action/equal opportunity employerMaximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
