Job details
Job type full-time
Full job description
Job description summary: the senior telecommunication engineer will be responsible for providing expert level design and implementation of solutions with appropriate redundancy, availability, scalability, security, manageability and business requirements needed for developing complex service provider solutionsThey will be responsible for installing, configuring, monitoring and maintaining a voip/tdm based platform and servicesWill need to have the ability to work both independently and with the teamWill need to engage with other teams both internally and externally to ensure our services meet the needs of the companyWill be responsible for on-boarding customersCandidates should have strong knowledge and experience in voip based technologies, internet dedicated access (ida), load balancer, session boarder controllers, carrier integrations, and various voip enabled technologies (i.e., call/screen recording, advanced speech and text to speech)
Job duties (include but not limited to):
Provide system configuration, administration, documentation, and technical support for secure global voip network
Provide operational support for network maintenance, upgrades, and new deployments
Assist with monitoring and management of network
Manage support tickets with the carriers and telecom vendors
Voip servers, sip, network regions, trunk group configuration, signaling protocols, ability to implement and troubleshoot dial plans, ars and aar plans
Telecom carrier management knowledge such as trunk management, telecom routing, resporg, portability, lcr
Familiar with network and telecom technologies (ie: cisco, oracle sbc, ribbon, juniper, palo alto)
Participation and scheduling of on-call shift coverage
Responsible for number management.
Qualifications and skills:
8+ years’ experience with sip stack integration, voip and streaming technologies: sip, rtsp, rtmp, sip-to-pstn gateways, sip trunk, webrtc, etc.
Technical knowledge of voip, sip, pstn, sd wan
Deep understanding of voip quality issues and mitigation strategies
Voip quality issues and mitigation strategies
Experience with carrier provisioning, billing, apis, and troubleshooting
Experience with session border controllers, cloud base telephony, api integrations
Strong understanding of linux deployment
Job summary:
Essential duties and responsibilities:
Design, configure and support the cisco enterprise infrastructure driving the company’s ip pbx/voip growth.
Serve in a lead technical role and interact with other telecom and it team members as well as various internal customers and external vendors.
Provide engineering and support on cisco uc and contact center platforms including cucm, cuc, uccx and ucce, session border controllers, voice gateways, voice circuits (ip and/or tdm).
Engineer, configure and lead the design, configuration and deployment of all unified communications infrastructure.
Configure/troubleshoot/build profiles, etcIn a cisco cucm, ucce solution.
Design, implement, manage, and troubleshoot cisco unified communications systems, including call manager/unified communications manager and contact center enterprise.
Responsible for implementation (build) of a variety of voice patterns including cisco and contact center applications and peripherals.
Install and configure voice gateways and gatekeepers as part of the ip telephony system.
Assess, design and document technical requirements supporting business/rfp needs.
Analyze existing voice and data networks and recommend solutions.
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.
Perform other duties as assigned by leadership.
Minimum requirements:
Typically requires a minimum of 8 years of related experience with a bachelor`s degree; or 6 years and a master`s degree; or a phd with 3 years experience; or equivalent experience.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results.
Networks with key contacts outside own area of expertise.
Determines methods and procedures on new assignments and may coordinate activities of other personnel as a team lead.
Maximus introduction: since 1975, maximus has operated under its founding mission of helping government serve the people, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programsMaximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programsWith more than 30,000 employees worldwide, maximus is a proud partner to government agencies in the united states, australia, canada, saudi arabia, singapore and the united kingdomFor more information, visit https://www.maximus.comEeo statement: eeo statement: active military service members, their spouses, and veteran candidates often embody the core competencies maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforceWe recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our countryWe’re proud of our connections to organizations dedicated to serving veterans and their familiesIf you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the national guard or reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for youA committed and diverse workforce is our most important resourceMaximus is an affirmative action/equal opportunity employerMaximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
