Job details
Job type full-time
Full job description
Overview:
The inside sales specialist is responsible for growing business relationships from multiple sources including inbound marketing leads, through customer interactions and/or individual research of customer and or market needThis position provides superior customer service to internal and external customers through current referrals and has dedicated focus on cross selling productsThe inside sales specialist demonstrates strong product knowledge and works closely with the sales team and various operational staff as needed to strengthen customer relationships and aid in meeting the company’s revenue objectives.
Responsibilities:
Service existing accounts with follow through of current and potential referrals.
Actively listen to customer needs and recommend additional products and services through review of the case and claim needs.
Focus sales efforts by reviewing and understanding service referral trends by client and territory; responsible for proactive outreach to inactive clients.
Work collectively with regional sales directors and account executives to strengthen customer relationships and to aid in meeting monthly revenue goals.
Provide information to the sales teams through phone calls resulting in qualified leads.
Proactively resolve or escalate customer complaints by investigating problems; develop solutions; prepare reports; make recommendations to sales and/or operational management for service improvement.
Input, maintain, and manage customer information in both the operating system and client information system.
Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and client analyses.
Collaborate with marketing and sales management to increase company’s social media presence.
Maintain full understanding of all services and the ability to articulate this to clients.
Attend all sales and marketing meetings as directed; travel as required for the position.
Perform miscellaneous duties as assigned by management.
Qualifications:
Education and/or experience
High school diploma or equivalent required; bachelor degree in business, marketing or sales preferredKnowledge of claims management relative to workers` compensation, no-fault, liability, and disability is preferred.
Qualifications
Must possess one to three years related experience in customer service, marketing or inside sales; strong phone skills.
Must be able to adequately operate a general computer, fax, copier, scanner, and telephone.
Ability to travel as required for the position and must be able to divide work requirements with the potential of spending up to 20% of time with local travel and 80% office.
Must have adequate knowledge of multiple software programs, including but not limited to microsoft word, outlook, excel, powerpoint, publisher and the internet; including social media platforms.
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Ability to follow instructions and respond to upper managements’ directions accurately.
Must be able to work independently, prioritize work activities and use time efficiently.
Demonstrates accuracy and thoroughnessLooks for ways to improve and promote quality and monitors own work to ensure quality is met.
Uses intuition and experience to effectively market the company’s services.
Ability to develop and deliver compelling presentations.
Demonstrate the ability to problem solve and develop alternative solutions when dealing with client issues or emotional topics.
Must be able to maintain confidentiality.
Must be able to demonstrate team behavior and willing to promote a positive team -oriented environment.
Must be able to stay focused and concentrate under normal or heavy distractions.
Must be able to work well under pressure and or stressful conditions.
Must possess the ability to manage change, delays, or unexpected events appropriately.
Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
Language/communication skills
Ability to read, analyze and interpret common to complex memos, reports, and/or licensing and legal contracts and documents.
Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.
Ability to effectively present information one-on-one, in small to large groups, to top management, and/or clients or vendors of the company.
