Job details
Job type full-time
Full job description
Build a better career with msc.
Serving customer and community starts with the very best people doing their very best workThat is precisely what we have at msc industrial supply co., a leading north american distributor of metalworking and maintenance, repair, and operations (mro) products and servicesWatch here to find out why you should work at msc and join us as we continue to build a diverse and inclusive workplaceRequisition id : 8484 employment type : full time job category : human resources work location : melville, ny (csc) - remote state or province : new york (us-ny) potential work location : united states : new york : melville
Brief position summary: under supervision, this position is responsible for providing timely and accurate service to customers (primarily active associates and managers) by assisting in processing hr documents, i.eBenefits, salary, and status changes; providing information on a wide range of human resources programs and services (via phone, teams chat, or email) and by the expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, hr policy, l&od, diversity and inclusionDuties and responsibilities:
Uses procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries.
Communicates human resources and other related, policies, procedures, and guidelines.
Completes transactions in mymsc, keeping records up to date.
Forwards associate inquiries to functional specialists with in-depth functional knowledge.
Forwards associate inquiries to third party vendors/outsourced providers.
Documents all associate inquiries and issues; maintain thorough case notes to document updates and resolutions to cases.
Conducts frequent review of frequently asked questions, policies, procedures to identify steps needed to answer customer inquiries.
Recognizes and reports unusual events or consistent problems areas to team lead.
Completes unemployment verification and information requests
Distributes and monitors daily/weekly reports
Maintains standard operating procedures documentation, quick reference guides, and knowledge base articles.
Creates and manages positions using position management in employee central
Processes new hires via manage pending hires screen in onboarding system.
Support audit processes as necessary
Troubleshoots user issues directly and through service requests to resolve in a timely fashion
Guides hiring managers and new hires through the on-boarding process
Communicates with associates verbally and through chat.
Fosters the msc culture in the department and throughout the company to ensure fulfillment of msc’s vision and unity of purpose.
Perform other related duties as assigned, including but not limited to testing and reporting.
Indicates essential duties
To perform this job successfully an associate must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of knowledge, experience level and abilities requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential dutiesEducation and experience:
High school diploma or ged equivalent.
Two years of experience in a human resources role preferred.
Skills:
Ability to consistently deliver high quality customer service in a professional manner.
Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner.
Strong attention to detail.
Strong problem-solving and troubleshooting abilities.
Ability to navigate computerized data entry system or other relevant applications.
Acts honestly and professionally; ability to handle confidential and sensitive information.
Ability to identify and analyze issues based on data or available information.
Ability to maintain patience, commitment, and effectiveness when challenged by difficult situation.
Other requirements:
Eligible to work in the u.s.
#miq
Why msc
PeopleCollaborationInsightThat’s how you build something that worksBuilt on a foundation of trust, msc works side by side with our customers to help them drive business resultsWith more than one million product offerings and 75+ years of experience across industries, msc strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
We care about our associates and have programs in place to help our 6,500+ team members achieve their potentialWhen you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family`s health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at msc.
Equal opportunity statement
At msc, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.
