Job details
Job type full-time part-time
Full job description
Over 35 years strong and fueled by 1,700 smart, passionate employees across new york state and vermont, mvp is full of opportunities to growWe are a nationally recognized, award-winning leader for a reasonThe beating heart of our company is a wide range of employees from a diverse set of backgrounds—tech people, numbers people, even people people—working together to make health insurance betterThe question we ask many times each day is: “how can we help you?”, which speaks to a philosophy that sets us apart as a health insurance companyThe customer care staff who work with our members and health care providers make a positive difference in peoples’ livesIf you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference—it’s time to make a healthy career move to mvp! provider services, associate, care center representative
Status: full-time or part-time opportunities, exempt: no
Responsible for addressing provider, hospital and vendor inquiries related to eligibility, benefits, authorization requirements, claims processing questions etc, for all insurance lines of business including hmo, pos, ppo, aso, indemnity, ny and vt exchange plans, medicare and medicaidAbility to maintain composure in fast-pace call center environment, while adhering to strict call center schedule throughout the dayThe ideal candidate encompasses composure, accountable to self and the team, a problem-solver, takes feedback well, has excellent people skills, a positive attitude and enjoys working with people, striving to deliver excellent customer service and making a difference for the customerStrong technical skills are required to navigate through multiple systems quickly.
We will provide 4-5 weeks of paid training in a virtual setting on cameraTraining will be held monday – friday from 8:30 a.m.-4:30 p.mFollowing training, individuals will move to their regular work schedule of full-time (8:30am–5:00pm, monday-friday) or part-time, while continuing in a virtual settingOther duties related to provider service functions may be assigned.
Start date for this position is schedule on 10/18/2021.
Position qualifications
Minimum education: high school diploma or equivalent when possesses customer service employment experiencePost high school education (associates degree, college courses) preferred.
Minimum experience: 1-3 years experience in a high-volume call centerExperience in positions where adherence to strict confidentiality is required.
Healthcare, health insurance experience preferred.
Remote work requirements: the candidate must be able to work from home and perform the position duties in a virtual settingThe home office setting must have reliable internet provided by the candidate positioned where the candidate can connect a desktop computer via ethernet cordOffice equipment required to perform the job duties will be provided and it is the responsibility of the candidate to keep the equipment in working orderThe home office setting must be a quiet, private, and dedicated workspace during the assigned work hours.
Required skills:
Excellent telephone/verbal communication skills in handling high volume calls
•strong navigation and problem-solving skills •strong technical skills •demonstrated excellent customer service skills including superior accountability and follow through •demonstrated pc skills using multiple programs including microsoft applications
Preferred skills: •familiarity with healthcare benefits and/or medical terminology preferred #li-ad1
About mvp
Mvp health care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in new york and vermontCommitted to the complete well-being of our members and the communities we serve, mvp makes health insurance more convenient, more supportive, and more personalWe are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serveMvp health care is an affirmative action/ equal employment opportunity (pdf)We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., pay transparency (pdf), and the eeo is the law poster and supplement protected by applicable federal, state or local lawAny person with a disability needing special accommodations to the application process, please contact human resources at hr@mvphealthcare.com
Please apply and learn more – including how you may become a proud member of our team.
