Job details
Job type full-time
Full job description
About mvp:
Headquartered in the heart of austin, texas, mvp is the emerging standard global brands use to value their sports and entertainment sponsorships and understand who engages with, or purchases, their productsOur clients — fortune 500 brands, professional teams, global agencies, and media — use mvp as the standard for benchmarking sponsorship performance, understanding audiences, and deciding where to run and how to measure campaigns.
About the role:
Due to our continued growth working with global brands and sports agencies, mvp is seeking a strategic customer success manager (csm) with the experience and passion working in sports marketing to work with our growing portfolio of customersThe mvp strategic customer success team focuses on driving customer satisfaction, product adoption, value from services, customer retention, and account growth.
The strategic customer success manager will serve as the account lead for one of our global consumer brand customers helping to create strategic alignment through understanding their business objectives and success criteria, sharing best practices, providing solution guidance, managing project delivery and helping them realize value from mvpThe csm will also support a portfolio of other brand and agency customers.
This is a highly consultative role that requires strategic planning, project management, and data analysis skills to power unique and valuable client strategiesA successful csm is measured by their ability to demonstrate the value of mvp and leverage this value to build long-term client relationships as the trusted advisor.
We are looking for a candidate on the west coast - los angeles area preferredHowever, for the right candidate, this position’s responsibilities can be fulfilled remotely.
What you’ll do:
Lead and manage brand and agency customer portfolio to create and execute a comprehensive client engagement and communications strategy that proactively maintains high customer satisfaction and strong alignment towards customer objectives
Develop a strategic account plan and services project plan to manage customer deliverables from initial onboarding to completion
Serve as the mvp subject matter expert (sme) providing guidance that enables customers to drive impact and increases collaboration across their organization
Implement and share best practices to ensure customers are realizing the greatest possible value from mvp
Explore client use cases to gain insights, provide guidance and increase customer adoption and satisfaction
Work in collaboration with the sales team to identify new opportunities to expand customer use of mvp software and services
Create strategic playbooks for your customers that can be implemented proactively to help clients advance their sponsorship strategies
Serve as the primary interface to manage and resolve issues with the help of the technical support team
Be an internal advocate for client needs to help capture and capitalize on feedback to drive product and services improvement
What skills & experience we`d like you to have:
Minimum of 3 to 5 years of experience working for an agency or consumer brand
Direct account and portfolio management experience including brand strategy, account planning and project management
Demonstrated relationship-building skills with senior-level executives
Ability to think analytically towards client data and marketing results
Familiarity with the omnichannel space and/or digital marketing concepts
Understanding of sports marketing and sponsorships concepts preferred or the ability to learn
Exceptional oral, written and presentation skills targeted at executive audiences
Ability to work in an autonomous, self-directed environment with a sense of urgency in solving client issues
Proficiency with keynote and numbers is required
Ability to perform in a fast-paced, team, and process-building environment
Willingness to travel (30%) once travel is safe again
It’s a plus if you have:
Experience working with talent or influencers at a brand or agency
Managed social media campaigns for a consumer brand
Understanding of social media campaign metrics
Familiarity with asana, slack, confluence and google suite
What you will get out of it:
A team of talented, hard-working colleagues
The opportunity to invent new solutions, grow your career, and enhance your skill-set
Competitive health insurance premiums (medical, dental & vision)
Unlimited, flex vacation policy
Competitive compensation
The ability to learn and grow from technology innovators and disruptors
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