Job details
Job type full-time
Full job description
Life at mx
We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purposeWe always carry a deep sense of drive and passion with usIf you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, mx is the right place for you.
Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry.
Job purpose
We are looking for grave shift technical support reps who thrive in a fast-paced environment and who can effectively serve our customersWe treat each team member as a founder, and the right candidate is a smart, creative builder who is passionate and can create a vision and execute.
What you’ll get to do…
Investigate and resolve technical support issues
Provide world class customer support
Improve the platform by being the voice of the customer
Field requests from clients and partners
Care about our customer`s success and software experience
Be a support visionary seeking new ways to make the end-user experience better, while creating new ways to help make the software better
Exhaust all resources and recognize when an issue must be escalated
Effectively communicate to users, partners, and clients
Understand how to use internal systems to troubleshoot and resolve client issues
Interpersonal skills, specifically working with co-workers, clients, and management
Must learn and effectively use various data querying tools and any other mx specific toolsets.
Learn git process and effectively use github
Efficiently read and interpret log data
Effectively communicate and simplify technical terms for the client
You’ll do it using your…
1 year, minimum experience in tech support or similar role heavily involved in technical troubleshooting
Excellent verbal and communication skills - strong written communication skills is a must
World class customer service, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated users
Experience using common help desk tools such as zendesk, or other platforms
Excellent analytical and trouble-shooting skills
Typing speed of 50 wpm or more
Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems
Knowledge of microsoft office 365 suite of applications
Complete knowledge of all mx core services, applications, and architecture
Previous experience in a financial industry is a bonus
You’ll fit in by…
Having a strong work ethic and great attendance record
Understanding and practicing mx’s vision, purpose, and cultureBecome an mx ambassador
Demonstrate the ability to learn and proficiently use mx products and services
Thinking like a detective
Not being afraid to make mistakes and learn from them
Communicating with honesty, candor, and respect
Being resourceful and using common sense
Being a leader
You’ll love it because…
You will have the opportunity to work in a successful, fast-moving, mission-driven company
This is an incredibly impactful role in the organization
You will collaborate with other creative and enthusiastic team members
You will be rewarded and recognized for your high-caliber work
Mx has a fun office environment, competitive benefits and many perks including free meals and unlimited pto
This is a remote position, until we safely re-open our utah officeOpen to fully remote positions, as well.
