About us
Made renovation is building a modern, nationwide brand in home renovationOur all-in-one offering combines design, materials, and construction for a fun experience and beautiful result that customers enjoy for many years to comeFor our first room, bathrooms, we have developed a standard process that yields time & cost efficiencies to our build partnersBased in san francisco, our growing team is obsessed with helping customers elevate their homesMade has raised $9m from institutional investors such as founders fund, felicis ventures, and base 10.
Careers at made: www.made.careers
Recent customer projects: https://www.made.photo/recent/
Role
We’re searching for an account manager with 3+ years of experience, great attention to detail, and excellent people skillsYou will be the single point of contact with the client during their project delivery process from design to buildYou will be responsible for developing the client relationship and promoting retention and loyaltyYour job is to work closely with clients and made’s internal teams, managing all communication between made and the client to ensure they are satisfied and to improve upon areas of dissatisfactionYou will collaborate with our internal architecture, design, procurement, and construction teams to ensure projects are on track in terms of timeline, invoicing, and customer satisfaction.
Responsibilities
Own the customer communication relationship during the 2-3 month project fulfillment process
Coordinate pre-construction deliverables and share key information between the client, sales team, design team, and general contractors
Collaborate with the sales, design, procurement, and construction teams to improve workflows
Brainstorm the development of internal apps to assist with the post sales processes
Maintain quick response times between clients and all internal teams
Implement process during the pre-construction phase to ensure each project is on-track and the client is proactively communicated with
Capture customer feedback and uphold high standards for csat and nps scores
Assist customers with housing accommodations during construction
Collaborate with cross-functional teams across business and product
Qualifications
3+ years of experience in a customer success and facing role
Demonstrated ability to work fast and manage numerous complex projects
A commitment to delivering outstanding service to high end clientele
Reliable, focused, and extremely detail-oriented
Self-directed with a high level of initiative and a ‘can do’ attitude
Exceptional communication and interpersonal skills
Entrepreneurial spirit and desire to break the status quo
Ability to thrive in an ambiguous, fast-paced setting without ready made processes
Tech-savvy and ability to learn and adopt new tools quickly
Collaborative, humble, and a positive spirit!
Plus: experience at an early stage startup or construction industry experience are a plus
Made renovation is proud to celebrate diversity and is committed to building an inclusive workplace regardless of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit-based factors.
