Job details
Job type full-time
Full job description
This position works in collaboration with account management, training coordinators, instructional designers, and customers to schedule, troubleshoot and setup webinar sessions to support employer customer training requestsReviews webinar requests, facilitates, and assists in the execution of training deliveryCoordinates scheduling by reserving available training timeframes and serves as a as a host, moderator, or technical support liaison utilizing web conferencing platforms.
Coordinates with subject matter experts on training session logistics, fields pre-webinar questions, locates and screens potential webinar trainers.
Schedules webinar sessions, sets up registration, meeting rooms and uploads training presentation materials.
Troubleshoots and resolves technical issues impacting clients and training participants in real time.
Fulfills the “host” role, as assigned, for training webinars by managing presentations, transferring the presenter’s role and monitoring participant inquires via chat throughout the session.
Assists the trainer during live events by welcoming the audience, introducing the speaker, administrating q&a sessions, activating webinar poll questions, and closing out the session when applicable.
Ensures all training sessions run smoothly by conducting dry run sessions, including session protocol, and validating readiness utilizing a training preparedness checklist.
Provides education and support to trainers on webinar platform updates, functionality, and application enhancements.
Collects client feedback questionnaires, conducts post training assessments to measure session effectiveness and provides information to account management as directed
Provides post webinar reports and data such as training session satisfaction scores, recordings, participant counts, special poll results and training transcripts.
Identifies any risks or potential technical issues that may adversely affect the training delivery or participants’ experience.
Establishes and maintains excellent customer rapport and service via phone, online webinars, email or in person.
Performs other related duties, as required.
Other job requirements
Responsibilities
Proficiency in basic computer skills, webinar facilitation and the technical aspects of video teleconferencing platforms.
Strong facilitation, organizational and interpersonal skills
Must be able to work under demanding timelines to meet deadlines.
Extremely proficient with microsoft office suite and video conference tools and related program software.
Effective organizational, time management, and communication skills, combined with attention to detail.
Strong project management skills required
General job information
Title
Training solutions coordinator – bh
Grade
20
Work experience
Operations, training
Education
A combination of education and work experience may be considered., bachelors
License and certifications - required
License and certifications - preferred
Pmp - project management professional - enterprise
Magellan health, incIs proud to be an equal opportunity employer and a tobacco-free workplaceEoe/m/f/vet/disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their
Position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
