Job details
Salary $64,000 - $110,000 a year job type full-time
Full job description
The problem
Every year, billions of dollars are set aside by your local, state, and federal representatives to make it easier for anybody to build a small business and turn their dream into reality.
But while governments might be great at governing, they’re terrible at marketingThese billions sit unclaimed, waiting for founders to discover themWe want to fix that, and we need your help.
The opportunity
Mainstreet is looking for a customer success manager to help us scale customer engagement, retention and operational processes throughout the customer lifecycleYou’ll have an opportunity to influence and shape the customer experience, working cross-functionally with operations, engineering and sales in helping our customers achieve their goalsYou will report directly to our director of customer success.
What you’ll do
Work with cross-functional teams to support all phases of post sales customer lifecycle including but not limited to, client communication, onboarding, renewal contracts, and client separation.
Contribute to nascent initiatives and processes to scale customer success and hit mainstreet’s growth goals.
Educate our customers about our products and support them through operational processes that ensure they can claim our credit offerings.
What we’re looking for
3+ years of experience working in a client facing role
A champion problem solver with experience working with cross-functional teams (operations, sales, product, engineering, marketing, etc.)
Experience working on mission-critical projects with tight timelines
Excellent written and verbal communication skills
Ability to work independently and communicate over the phone and with video chat software, such as zoom
A willingness to learn on the job and take on tasks as needed and operate under a service mindset — we’re here to serve our customers, not our egos
Bonus if: you’ve worked in b2c or b2b saas customer success, account management, consulting and/or sales roles, or you have experience with tax credits and accounting
You`ll thrive if
You enjoy building things from zero to one
You’re excited to roll up your sleeves and work on some of the toughest challenges mainstreet has to offer
You operate under a service mindset — we’re here to serve our customers, not our egos
You enjoy turning complex problems into elegant solutions
Compensation
Base salary range for this position is $64,000 - $110,000 and is based upon years of experience that is commensurate with the level of the position in addition to location
Bonus that is commensurate with the level of the position
Robust equity program with significant upside potential
Benefits including medical, dental, vision, disability, life, 401k plus additional perks to make your work from home life better
About mainstreet
What we do
We make these tax credits easy as butterMainstreet pairs companies & employees with hundreds of local, state, and federal tax programsThen we do all the paperwork to get companies what they’re owed in minutes, vs the dozens of hours it would otherwise take.
The average company gets $51,040… in the first yearIn cash.
We just announced our $60m series a, led by signalfireWe’re backed by an incredible community of partners, operators, and founders, including ryan hoover (product hunt founder), ashton kutcher’s sound ventures, des traynor (intercom cofounder), gradient (a google venture fund), ron conway’s fund sv angel, and tusk ventures.
How we think about diversity
We try to make sure the diversity of our customers is reflected in the team that serves themBecause when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better experience for everyone who uses mainstreet.
We know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind toSo, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business – even if you don’t meet all the requirements – please still apply and let us know so we can make sure your application gets the attention it deserves.
