Job details
Job type full-time
Full job description
At make-a-wish® america, we are more than a great place to work — our work is life-changingTogether, we create life-changing wishes for children with critical illnessesNearly 40 years ago the inspiration for make-a-wish began with one little boy`s wish to be a police officerToday, together with our volunteers, donors, staff and supporters, make-a-wish has granted more than 500,000 life-changing wishes and transformed countless lives.
The team
Make-a-wish america is the national headquarters for our organization, providing resources and support for our 59 chapters around the countryThe information technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable make-a-wish to grant the wish of every eligible childThe information technology team is focused on providing innovative solutions across these key areas: operations, security, applications, infrastructure, governance, and analytics.
The role
The manager of it infrastructure will provide strategic direction, day-to[1]day leadership, enterprise service delivery, and team management over a group of systems administrators and engineersRequires excellent stakeholder management skills and effective communication throughout all levels of the organizationA successful candidate must be comfortable interacting directly with clients and executives in challenging situations, capable of working independently, able to act with a sense of urgency, able to motivate other team members, and willing to contribute as an active member of the it infrastructure and operations teamsThe candidate must have experience leading highly skilled professionals in a fast-paced environment with an emphasis on quality service deliveryResponsible for the information technology infrastructure of north america which provides it services such as a personal computing, corporate networks and servers, email and internet access, mobile personal devices, telephony, cloud services and data integrityThe position is also responsible for meeting defined metrics and benchmarks, ensuring staff are meeting and exceeding performance expectations, and that customer service standards are exceeded.
Where you come in
As the manager of it infrastructure you will:
Oversees all aspects of the foundation’s on-premise and cloud technologies, including 3rd party services, networks, servers, storage, databases, security, and azure.
Lead the deployment of new cloud implementations across hybrid environments, including azure, aws, vmware, salesforce, and office 365
Responsible for evaluating new solutions, including emerging cloud solutions, and developing the supporting elements required to incorporate new technical capabilities in a safe and secure manner
Oversees operation and continuous improvement of the technology architecture lifecycle, including design, upgrade, patch management, change management, root cause analysis and managed service delivery, whether performed by internal or third-party solution providers.
Assures the infrastructure software and firmware is at current revision levelsWorks with vendors to schedule upgrades and coordinates with network staff.
Manages expenses to budget while overseeing the hardware refresh lifecycle and coordinating the ordering, receiving and invoicing activities related to the acquisition of hardware, software and new technology.
Stays current with technological developments related to it infrastructure, security, operations, and cloud services, as well as their management practices.
Occasionally presents information at national and local conferences.
Promotes the use of technology, enabling the workforce to utilize new technologies in support of the strategic business plan.
Leads technology improvement projects, coordinates technology management in support of new systems and ensures smooth upgrades of existing systems.
Acts as an integral part of the it leadership team, strongly collaborating with project management and service desk teams to ensure high quality solutions are delivered.
Manages the it infrastructure resources, including drafting and executing its budget.
Optimizes costs of organization-wide infrastructure services through internal and external sources.
Leads the design, specification, configuration, installation and maintenance of systems/storage/security/network hardware, software, telecommunication services and internet providers for on premise and cloud solutions.
Facilitates communication between management, staff, and customers to ensure an effective approach to the implementation of it solutions.
Research and recommend purchases and negotiate with vendors to ensure cost-effective purchasing decisions.
Monitor system health/availabilityProduces and maintains highly available services to meet the organization’s growing demands.
Ensuring the strategy and technology roadmaps are in place and reviewed regularly.
Actively participates in disaster recovery helping direct the development and execution of an authority-wide disaster recovery and business continuity plans.
Performs other related job duties, as assigned
What you’ll need
Minimum of 3-5 years hands-on experience supporting network, systems, storage, security, and cloud infrastructure required.
Minimum 3 years leading advanced it professionals
Deep understanding of cloud services, network and server infrastructure, high-availability solutions and root cause analysis required.
Proficient in the provisioning and maintenance of microsoft systems and services required.
Experience with azure resource management and cloud solutions required.
Proficiency in customer service aspect of technology delivery required.
Preferred certifications: azure technical certifications, itil (v3 or 4), ccna (r/s), ccnp, mcsa, mcse
Remote roles
Make-a-wish® america is actively recruiting for this position in the following states and districts: az, ca, d.c., fl, ga, il, in, ia, mn, mo, ny, nc, oh, ok, or, tx, va and wi.
What we offer
Competitive compensation with annual incentive potential
Comprehensive benefit package: medical, vision, dental, wellness*
Health and flexible spending account options
Short term disability, long term disability and life insurance*
401(k) retirement savings plan
15 pto days, 10 sick days, 11 paid holidays, 2 volunteer days, and 2 personal days accrued annually
Maternity leave
Employee awards and recognition programs
Individual and leadership development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Monthly premiums paid for the employee for medical (hsa qualified plan), vision, dental, and short/long term disability.
Diversity, equity & inclusion vision
Make-a-wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcomingIn turn, we are uniting communities to help make more wishes possible.
Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.
We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics.
Required skills
Required experience
