Job details
Job type full-time
Full job description
Marginedge is looking for a technical product manager for our integrations teamThis role will report to our director of product management and be part of our broader pm organization.
We have over 80 active third-party integrations that have a variety of functions ranging from pulling data from a point-of-sale system to pushing product-cost data into a recipe management toolFor this role, we are seeking a detail-oriented problem solver with strong communication skills to manage development and improvements to these integrationsWe expect the technical product manager to be proactive on assessing new opportunities for integration, to represent our company in discussions with third-party systems, and to understand various integration techniques and data formats to make sure our development process runs as smoothly as possible.
Ok, but who is marginedge?
We’re a young, fast-growing tech company leading a massive shift in the way restaurants operate their back offices and manage the hundreds of food & beverage items they buy every dayWe help restaurants eliminate time-consuming paperwork and data entry while providing advanced reports on food costs, menu performance, food usage, sales, etcMarginedge is reimagining the back office and freeing restaurant owners and operators to spend more time on their culinary offerings and guest experiences.
Our founders have deep experience in both owning and operating restaurants and in building successful tech companiesWe are venture-backed, serve 2,500+ restaurants and boast a 93+% client retention rateWe work with fast-casual to fine-dining restaurants nationwide.
Our team loves restaurants and we’re passionate about adding to their success!
What’s it like to work with you guys?
We are a small business that is incredibly dynamic and evolving daily (translated: lots of change, you want/have to be excited by that)There are no firm silos around each department; we work well with all teams within the companyThe office atmosphere is one of collaboration and creativity, independence, and funIf you like bureaucracy, micro-management, and boring meetings…well, you just won’t be happy hereYou will be happy here if you want to work somewhere you can make a real impact – on a company, an entire industry, and yourselfWe are a remote-friendly workplace, even before covid.
Check out our anonymous employee reviews on https://www.glassdoor.com/reviews/marginedge-reviews-e2859472.htmCheck out reviews from our clients on https://www.capterra.com/p/187718/marginedge/reviews/ and https://www.g2.com/products/marginedge/reviews
Essential functions / responsibilities
Assess integration opportunities from a business and technical perspective, coordinate & communicate integration details with 3rd party representatives
Gather requirements from partners and customers and help manage projects related to new integrationsHelp us get better at assessing the potential roi of new projects we prioritize.
Review and provide feedback on features in development, working with developers to refine the requirements and qa to triage bugs and identify how to handle unanticipated edge cases.
Drive adoption of new features by partnering with sales, customer success, marketing, and others to build internal and external knowledge and awarenessSet plans and strategies for rollout of larger initiatives with multiple “stages”Gather feedback on feature adoption as it occurs.
Be a key contributor to product prioritization discussions, both at a high-level for broad problems and a lower-level for tactical day-to-day decisionsBase recommendations based on company goals, user problems, user data, and product knowledge
Engage on and triage feature requests and product questions from all sources - directly from customers, implicit in zendesk requests, from the sales team, their own observationsSuggest workarounds or other solutions as relevantProvide support for existing functionality.
Explore strategic integration opportunities and coordinate with strategic partners or ideas for improvements to the product
Qualifications
5-10 years in technical product management or related technical fields.
Experience establishing prioritization across competing priorities.
Experience building or working with third-party integrations
Demonstrated ability to have user empathy and focus on problem-solving from their perspectives.
Experience leading and launching large projects across multiple months/quarters.
Past experience working with partners and third-party application representatives preferred but not required
Knowledge of sql is a plus
Job type: full-time
