Job details
Job type full-time
Full job description
Mariah coz is a rapidly growing high-end coaching company and we’re looking for a client success coach to join our powerhouse team at the forefront of online education and coachingWe are looking for talented people with a diverse skill set to complement our client success teamThrough our high-level coaching programs, we help entrepreneurs design, launch, and sell their high-ticket group coaching programs… and then turn that into a scalable, profitable, and sustainable business that generates true wealth.
We are looking for a full-time client success coach to join us inside one of our signature coaching experiences: high ticket hybrid! this role will play an integral part of the program and be client facing; with onboarding new clients, hosting 1:1 client check-in calls and helping our clients achieve success in their thriving online businesses!
If you’re passionate about coaching, love to encourage and strategize solutions, positive, provide rave-worthy client service and are highly organized, then we`d love to see you apply.
As a client success coach on the team, you will support a pod of 50+ skilled entrepreneurs as they navigate their way through our programYou will do this with your signature brand of confidence, vivaciousness and skill that help us deliver on our brand promises of excellence and strategic support!
This is a full-time, w2 employee role that reports to the coaching manager and has a unique opportunity to help talented creators have major breakthroughs and achieve their business and impact goals.
The ideal person for this role is highly empathetic, up-to-speed with the latest in online marketing and coaching, and confident speaking in large group settingsThey are comfortable holding space for and navigating the challenging ups and downs our high performing clients face.
Expected results
You are up to date with each of your assigned clients and understand their goals, unique business and stage in the program.
You receive rave reviews from our clients on our quarterly client surveys.
80% or more of your client roster hits their targeted client milestones.
You demonstrate an understanding of our programs, strategies, and best practices in your 1:1 client calls and written responses (emails, our online community, direct messages).
Responsibilities
Guide our high performing clients in achieving their goals through 1:1 coaching calls and weekly check-insSometimes, this might look like celebrating a client`s big winOthers, it may look like helping a client come up with a strategic plan for how to move forward when their results aren`t as expected.
Track client engagement and success by monitoring their progress through the program curriculum and achievement of specific goals within the program.
Support a group of clients within a “pod” by answering their queries with actionable, strategic, written feedback through posts in our online communities, direct messages, and emails.
The secret code is blueberry.
Onboard new clients into the program, ensuring they are set up for success as they begin their journey with our team.
Develop powerful relationships with our clients that naturally lead to enthusiastic referrals and renewals.
Attend and support our time with our virtual conferences and events.
Collaborate with a team of coaches to ensure that your client roster is fully supported, on track, and hitting their target client milestones.
This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.
Requirements
Get your energy from helping entrepreneurs troubleshoot problems and unlock the next level of their business by coaching and advocating on their behalfYou are committed to getting them customized support from our strategic experts on the team.
You don`t mind spending all day on 1:1 zoom calls, because you love ending your day knowing that the conversations you`ve led have made a huge difference in someone`s life and business.
Confident speakerSpeaking in front of large groups of people is an exciting challenge, not something scaryYou can approach uncomfortable 1:1 calls with a level of self-assuredness that instills confidence.
Flexible and up for testing new thingsOur company moves fast and we make changes frequently in response to client feedback and industry best practicesChange doesn`t scare you, it excites you.
Organized and detail-orientedOur client success coaches track the progress of dozens of clients at onceYou need to be diligent and proactive to track down client results and initiate conversations when you`re missing information.
Have some background knowledge in online businessesYou have a general awareness of how our clients are using our strategies in their business and are comfortable interpreting their results so you can direct them to appropriate resources at their disposal.
Have high emotional intelligence and be able to listen to, support, and encourage others.
Take direction well and enjoy being part of a teamWe aim to foster an environment of feedback and the success of our company rests on our ability to effectively coach our clients.
Independent, self-starter who executes tasks on time, every time.
Must be available to work and attend meetings from 9:00 am to 5:00 pm eastern time monday through friday.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the united states and to complete the required employment eligibility verification document form upon hire.
About team mariah coz
Mariah coz is a rapidly growing high-end coaching company where we help our clients create wildly profitable businesses by implementing cutting-edge marketing and sales systems to sell their high ticket group coaching programs without sales calls.
Since our founding in 2015, we’ve helped hundreds of people launch and scale online courses and group coaching programsWe’re growing rapidly and are continuing to build our diverse dream teamAt mariah coz, you’ll have the opportunity to take initiative and make an impact on the lives of our team and clients right away.
We believe black lives matter, we stand for lgbtqia+ rights, and we actively invest in and work to build an equitable, inclusive, anti-racist company from the inside outWe encourage you to apply if you share those values and want to work with a company with a dynamic, intersectionally diverse team and clients.
Our values
Passionate - we are deeply passionate about our work! this gets us fired up and out of bed in the morningYou have passion for the clients, their results, the brand, the impact we have, and the people we work with every day!
Adaptable - we are always riding the wave of constant change and feeling good about that! you like to work in flow and cycles - we’ve got busy seasons and more restful seasons and we adapt to whatever the world can throw at us!
Independent - we are relentlessly resourcefulWe know how to get things done and figure it outYou are the ceo of your own deskYou own your outcomes.
Reliable - we are trustworthy as people and as a teamOur teammates know we are going to do what we said we were going to doOur clients know they can rely on us for support and high-quality strategic direction.
Always improving - we don’t just accept things how they are! we get curious about how we can make everything better, smoother, more efficient, and more funWe welcome constructive feedback, that’s how we get better.
See the big picture - we see how everything is interconnected and overlapping, like a butterfly effectWe know the 30,000-foot view and the tiniest details required to make it happenWe think about how our actions impact clients, the team, and the brand as a whole.
`we got this` attitude - we are excited to tackle challengesWe’re open-minded and always presenting solutions, not problemsWe can do hard things, togetherWe encourage and support each other.
Benefits
Our commitment is to support our team in living their unique definition of their `first class life`Some of the ways we do that are through the innovative benefits we offer full-time employeesFor full-time employees, we offer competitive salaries plus benefits like:
4-day work week
Flexible work hours
401(k) plan with employer match
20 days paid time off
14 paid company holidays
3 floating holidays to use for birthdays, anniversaries, or religious holidays
Two bonuses each year based on company profitability and time with the company
Annual employee stipend to reimburse expenses like technology, health, wellness, education, childcare, counseling, and more
Unlimited reimbursement for professional and career development books
In-person and virtual team retreats throughout the year
Remote work
And more! our goal is to be the best company to work for - that means we are always listening, taking your feedback, and implementing new benefits and perks for our team!
