Description:
The field service technician is responsible for equipment maintenance and repair, and for documenting related repairs and serviceAlso recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costsThe field service technician performs the following duties in the field with minimal supervision and coaching.
Requirements:
Personal competencies: extreme attention to detail and accuracyMust be flexible to work days, nights or weekends if necessaryThis position has a varying work schedule and is required to participate in an on-call shift rotationSome travel may be requiredAbility to work independently with minimal supervision yet be flexible and have ability to work in a team environment.
Safety: must adhere to all safety rules, policies and regulations in relationship to osha and mark vii equipment standardsMust be able to successfully pass a drug screen, background check and have a clean driving record
Essential functions
Performs periodic scheduled and preventive maintenance on equipment as assigned by dispatch
Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, plc controllers and power suppliesPerforms diagnostic analysis
Provide sound technical assistance to all customers and distributors
Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance
May assist in the installation of new car wash equipment
Performs repairs and corrects malfunctions as necessary
Modifies or updates equipment when required
Maintains tools, test equipment, and materials in a professional manner
Maintains all company owned and leased equipment in proper condition
Operate vehicle in a safe and courteous manner, while obeying local laws and regulations
May work with processes that are unique or peculiar to customer needs
Involved in the problem solving process regarding customer complaints
Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service
Keep abreast of new developments and innovations leading to improved departmental and company performance
Accurately perceives information from othersAssures appropriate flow of information and reports matters clearly, concisely, and accurately.
Education and experience
3-5years field experience
Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities
Communication skills
Excellent communication skills (written and verbal) is a must
Ability to read and comprehend documents and follow simple instructions
Technical competencies
Proficient in ms office products (excel, word, ms outlook, ms powerpoint)
Ability to read and understand electrical diagrams
Understanding of olc controllers, low voltage control circuits and three-phase power
Behaviors/work environment/physical requirements
All mark vii equipment employees and stakeholders must have uncompromising integrity and ethical standards.
Accountability and reliabilityOur employees must work reliably under pressure to keep on task and meet deadlines.
Passionate, energetic, and enthusiasticOur employees possess a high energy level, focusing on execution with measurable resultsWe exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.
Strong work ethicOur employees are fully committed and willing to do whatever it takes to drive the team and company brand into the futureWork/life balance is encouraged at mark vii equipment with the expectation that team members give 110% effort on the jobMark vii equipment is a fast-paced environment and it is critical that our employees are driven to succeed.
Customer focusedOur employees keep the customer as their main focus while executing the daily responsibilities of their job.
SupportiveOur employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.
PhysicalThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift and/or move up to 50 lbs.
Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Prolonged periods of sitting and/or standing
Maintain a professional appearance and grooming standards as outlined
