About marketerhire
Marketerhire’s mission is to make great marketing accessible to all.
Launched publicly in early 2019, marketerhire has quickly become the largest talent marketplace for digital marketers and is helping shape the categories of on-demand staffing, future of marketing, and future of work.
Marketerhire is already one of tech’s fastest growing marketplaces and has helped more than 30,000 customers, including netflix, hp, angel list, allbirds, and moreBacked by leaders across the tech ecosystem, marketerhire is well capitalized by successful investors including the founders/execs of zillow, goodrx, wpp, ziprecruiter, thrive market, and more.
We also contribute to the future of work, helping our marketers earn significant additional income while eliminating the hassle and risk of freelancing full-timeBy default, all of our engagements are remote, enabling our talent to work anywhere in the world.
At marketerhire, we’re passionate about building a diverse teamWe care deeply about diversity, equality, and inclusion and strive to build a culture where everyone, from any background, feels included, supported, and free to be themselves.
If your experience is this close to what we’re looking for, please consider applyingExperience comes in many forms – skills are transferable, and passion goes a long wayWe know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to applyWe are are a fully remote company, giving you the freedom to live and work where you would like.
Responsibilities
As the director of talent success, you will lead, develop, and execute upon a comprehensive strategy that aligns with marketerhire’s goals around training, coaching, and retaining talent at scale.
Constantly look for ways to improve the overall talent experience and satisfaction ratings captured via nps and other surveys.
Elicit feedback from our talent community frequently and collaborate across teams at marketerhire including talent acquisition, sales, product / matching, and marketing to create a strong feedback loop between talent and customers.
Develop core reporting to understand supply health and marketer quality.
Determine what causes talent churn and identify opportunities to keep talent engaged on the platform.
Oversee, standardize, and improve marketer onboarding process.
Collaborate with marketing to develop talent enablement strategies and content to coach and support talent to overperform throughout the sales process and during engagements with clients.
Iterate and improve workflows and reportingCollaborate with product to automate and productize the talent experience.
Develop playbooks and train the talent success team on how to appropriately address incidents and performance issues with marketers.
Develop playbooks and scalable processes to support a growing talent pool including but not limited to moving more functions into a ticketing system.
Manage and mentor talent success team members.
Help handle tier ii escalations as needed.
About you:
You are customer / talent obsessedOur marketers are our customers and our talentYou prioritize projects based on overall impact to the talent community to improve satisfaction.
You have proven experience managing, coaching, and leading a successful talent success or development team coaching and retaining a remote workforce at scale (most ideal), or similar experience managing a customer success or community team.
You have general knowledge of the skills and attributes required of candidates across marketing rolesBonus points for some direct marketing and/or freelance experience.
You are accustomed to working in a metrics-driven culture and have successfully developed methods to achieve kpi expectations.
You have experience interacting with a product team and developing specs for new feature requests.
You must be a world-class individual contributor to thrive at marketerhireYou will not be here just to tell other people what to do.
You are an expert with microsoft excel and google sheetsFamiliarity with hubspot is also a plus.
In the first 30 days you will:
Review with internal documentation and meet with team members to get a deep understanding of the business model, data, culture, and workflows.
Audit the structure and functions of the talent success team and present to findings vp of marketplace operations.
Work with the vp of marketplace operations to review and update quarterly goals for the talent success team.
Align on critical metrics to measure overall supply, quality, and successDefine/refine kpis as measures of talent quality and team success.
Collaborate with the vp of marketplace operations to establish the talent success roadmap.
In the first 90 days you will:
Implement a performance framework that will ensure each process step has an effective measure or kpi solution (product, process and team).
Identify strategic growth opportunities in our talent network with an emphasis on retention and engagement.
Evaluate and expand training resources for the talent success team and our marketers to improve success rate.
Iterate on supply health kpis and define ways to proactively identify and coach (or offboard) talent that do not meet quality standards.
In the first 6 months you will:
Develop and mature feedback loops between the talent success and internal teams (talent acquisition, product, sales, marketing, billing) and external teams (clients).
Optimize the structure, processes, and execution within the internal talent success team.
Stabilize and adapt talent attraction and retention strategies and methods to accommodate expanding skill sets and verticals.
Deliver results on your quarterly goals to the satisfaction of leadership and your teammates.
Marketerhire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
