Job details
Job type full-time
Full job description
Operate as a direct point of contact to liaise between the operations command center (occ), all regional support teams, and all mastercard operations and technology (o&t) support teams to drive operational focus for occ leadership and personnel.
Provide project management and appropriate representation for the occ by identifying functional requirements, managing, reviewing and signing off on operations gating process, coordinating user acceptance testing (uat), and developing proper training tailored to meet the specific needs of the occ.
Review current toolset used in the occ to identify gaps and consult with core support teams to identify timely and cost effective solutions.
Identify and implement automation opportunities.
Enforce process standardization by developing standard operating procedures (sop), implementing version control on all documentation, and providing consistent communications to the occ.
Drive operational alignment between o&t and mergers and acquisitions (m&a) through the development of processes, documentation, and training.
Provide incident management for the entire mastercard enterprise, by performing daily/weekly/monthly quality auditing, metrics reporting & communication, as well as post mortem activities as requested.
Demonstrates general understanding in 5 of the 5 expertise areas in the occ (unix, mainframe, production control, debit, network), and is a subject matter expert in one of the two foccus groups in the occ (transactions processing, file transfer)Furthermore, has a holistic understanding of how all the pieces of the occ fit together.
Demonstrates excellent verbal and written communication skills.
Have you worked in a functional project management team?
Do you like to come up with solutions to tough problems?
Do you have strong analytical skills?
Role
Identify gaps in current tool functionality, procedures, and training used in the mastercard operations command center (occ) in support of daily operations.
Perform project management and representation on behalf of the occ.
Consult with core support teams to identify and implement automation opportunities and tool enhancements
Develop documentation and deliver training to occ personnel to drive efficiency in the operations environment.
Develop, analyze, and present metrics to measure efficiencies for various environments within mastercard.
High degree of interaction with the occ, core support teams, and key stakeholders.
Incident management for all of mastercard including monthly audits, creating reports, trend identification/communication, and post mortem follow up with key stakeholders.
All about you
Bachelor’s degree or equivalent work experience.
General knowledge of the 1 of the following 5 areas in the occ (unix, mainframe, production control, debit, network), basic authorization concepts, and project managementPrior experience with microsoft sharepoint and ibm tivoli products a plus.
Effective problem and troubleshooting skills.
Effective written and verbal communication skills.
Strong technical and process documentation skills.
Effective organization skills.
Effective interpersonal skills.
Due to covid-19, most of our employees are working from homeWe’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotelyWe value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive equal employment opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requestingDo not include any medical or health information in this emailThe reasonable accommodations team will respond to your email promptly.
Corporate security responsibility
Every person working for, or on behalf of, mastercard is responsible for information securityAll activities involving access to mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• abide by mastercard’s security policies and practices;
• ensure the confidentiality and integrity of the information being accessed;
• report any suspected information security violation or breach, and
• complete all periodic mandatory security trainings in accordance with mastercard’s guidelines.
