Job details
Job type full-time
Full job description
Our purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessibleUsing secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potentialOur decency quotient, or dq, drives our culture and everything we do inside and outside of our companyWe cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiencesWe believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job title
Lead devops engineer - bizops
Job description summary
The settlement bizops team is looking for a site reliability engineer who can help us solve problems, build our ci/cd pipeline and lead mastercard in devops automation and best practices.
Are you a born problem solver who loves to figure out how something works?
Are you a ci/cd geek who loves all things automation?
Do you have a low tolerance for manual work and look to automate everything you can?
Business operations is leading the devops transformation at mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizationsWe need team members with an appetite for change and pushing the boundaries of what can be done with automationExperience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Mission
The role of business operations is to be the production readiness steward for the platformThis is accomplished by closely partnering with developers to design, build, implement, and support technology servicesA business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery processBusiness operations plays a key role in leading the devops transformation at mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our productsThe goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applicationsBiz ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environmentsA biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align product and customer focused priorities with operational needsWe regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
Responsibilities
Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
Analyze itsm activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
Support the application ci/cd pipeline for promoting software into higher environments through validation and operational gating, and lead mastercard in devops automation and best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources
Qualifications
Bs degree in computer science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Ability to help debug and optimize code and automate routine tasks.
We support many different stakeholdersExperience in dealing with difficult situations and making decisions with a sense of urgency is needed.
Experience in one or more of the following is preferred: c, c++, java, python, go, perl or ruby.
Interest in designing, analyzing and troubleshooting large-scale distributed systems.
We need team members with an appetite for change and pushing the boundaries of what can be done with automationExperience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Experience in industry standard ci/cd tools like git/bitbucket, jenkins, maven, artifactory, and chefExperience designing and implementing an effective and efficient ci/cd flow that gets code from dev to prod with high quality and minimal manual effort is desired.`
Due to covid-19, most of our employees are working from homeWe’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotelyWe value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive equal employment opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requestingDo not include any medical or health information in this emailThe reasonable accommodations team will respond to your email promptly.
Corporate security responsibility
Every person working for, or on behalf of, mastercard is responsible for information securityAll activities involving access to mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• abide by mastercard’s security policies and practices;
• ensure the confidentiality and integrity of the information being accessed;
• report any suspected information security violation or breach, and
• complete all periodic mandatory security trainings in accordance with mastercard’s guidelines.
