Job details
Salary $70,000 - $90,000 a year
Full job description
Position description:
Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the worldWe collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analyticsOur work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international developmentMathematica offers our employees competitive salaries, and a comprehensive benefits package, as well as the advantages of being 100 percent employee ownedAs an employee stock owner, you will experience financial benefits of esop holdings that have increased in tandem with the company’s growth and financial strengthYou will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strengthRead more about our benefits here: https://www.mathematica.org/career-opportunities/benefits-at-a-glance
We are seeking an infrastructure engineer (servicenow) to join our information technology services (its) group in our princeton, nj office (but working remotely until we re-open the office)The engineer will be responsible for triage and monitoring of various ticket queues as well as day-to-day administration activities within servicenow.
At mathematica, we take pride in our commitment to diversityBuilding an inclusive culture that draws on the individual strengths of employees from different ethnic backgrounds, cultures, lifestyles, abilities, and experience is key to our success.
Responsibilities:
Servicenow administration activities such as: workflow and ui troubleshooting; report building; and user and role management
Assist in planning and implementation of new features, and workflows
Triage and monitor various ticket and request queues to ensure that required data is present and timely action is being taken
Identify recurring issues with processes and suggest data-supported areas of improvement
Work with team leads to understand the process requirements related to support tickets and requests; propose system improvements under the direction of the servicenow manager
Position requirements:
Bachelor’s degree in computer science, information technology, or similar field; equivalent professional it experience will be considered in lieu of a bachelor’s degree
3-5 years of experience with servicenow itsm core modules (incident, problem, change, and service catalog)
Working knowledge of itil framework
Experience building various reports (including those containing service catalog variables)
Strong javascript skills required; experience with powershell coding and rest api integrations preferred
Knowledge of servicenow security acls and ability to troubleshoot user access issues
Experience with servicenow ldap integration and single sign-on configuration
Experience developing and customizing service portal
Experience with servicenow asset management, discovery, and service mapping a plus
As a federal government contractor, all staff working in our central its group with access to corporate computer systems are required to successfully undergo a background investigation or security clearance as a condition of employment
This position offers an anticipated annual base salary range of $70,000 - $90,000This position may be eligible for a discretionary bonus based on company and individual performance.
Various federal agencies with whom we contract require that staff successfully undergo a background investigation or security clearance as a condition of working on the projectIf you are assigned to such a project, you will be required to obtain the requisite security clearance.
Mathematica has implemented a mandatory covid-19 vaccine policy for all employees working in any of our office locationsUnless a position is office-based, employees are currently being provided the flexibility to work remotelyThose choosing to work in an office or who prefer a hybrid work arrangement will be required to certify that they have received a covid vaccine.
To apply, please submit cover letter, resume, and salary expectations.
#li-di1
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
