Matillion is data transformation for cloud data warehousesIn addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on glassdoor.
Matillion is dual-headquartered in manchester, uk and denver, colorado and we are expanding teams globally across all functions.
As a company, our core values drive our processesWe have a bias for action, we innovate and demand quality, we work with integrity, we are confident without arrogance, customer obsessed and care about our people and our communitiesWe are looking for people to join matillion who share our integrity, drive and passion.
We are now looking for a senior community moderator to join #teamgreen in the usThe role can be based from our denver-hq, or remotely across the us
The senior community moderator works as part of the product team and will own the managing of community content, propose new functionality and look at ways to increase engagement.
The senior community coordinator will monitor user engagement, report on trends and be proactive in preventing churnThey will support junior members of the team by sharing their expertise and help promote the community across the business by leading training sessions.
What you will be doing;
Core responsibilities
Own the managing of the community content to ensure customer interactions are driving further engagement
Track user trends and take appropriate actions if issues are identified
Holding internal community users to account to ensure processes are correctly followed
Own community campaigns, user groups and resource requests
Engage community members and help motivate them to become involved and assist one another
Become the ‘voice’ of the community to its many users and internal stakeholders
Additional activities
Support members of the team and help upskill them if new to the role
Highlight successful user interactions and success stories to marketing and assist with building community campaigns
Ownership of all customer touchpoints within the community, including email accounts and relevant cases
Assist in sales enablement processes and upskill matillioners on using the community
Create technical documentation that is hosted on the communities and ensure they are kept updated
Personal / team growth and development
Keep up to date with community products and associated solutions
Share new ideas and process with the team
Assist team members with their deliverables when necessary
Live the matillion values: reflect matillion’s values by demonstrating positive behaviours
Ensure the community reflect matillion’s values and culture to our customers
What we are looking for:
Able to own and develop community based processes
Passionate about communities and familiar with community-based concepts
Excellent written communicator
Familiar with moderating community platforms
Comfortable working in a data driven environment
Customer oriented - this role is to act as the customer advocate for the product feature
Experience with training users and creating ‘how to’ material
Able to multitask
Able to prioritize tasks
Ability to spot trends and be proactive in managing potential issues
This role might be a good fit for you if you are:
Evidence of supporting other members of staff as they onboard
Passionate about customer success and promoting positive user experiences
Passionate about modern cloud technologies
Comfortable talking to customers and different stakeholders
Proactive
#li-remote
Find out more about matillion and our core company values.
Our benefits
A truly flexible & remote working culture
A culture that promotes work life balance
Company equity
Access to mental health support
15 days pto that increases to 25 after 12 months service
5 days paid volunteering leave
Health insurance
Life insurance
401k
Career development with monthly hackdays and access to a udemy account
& much more!
We are keen to hear from prospective employees, so please apply and a member of our talent acquisition team will be in touchAlternatively, if you are interested in matillion but don`t see a suitable role, please email talent@matillion.com
Matillion is an equal opportunity employerWe celebrate diversity and we are committed to creating an inclusive environment for all of our teamMatillion prohibits discrimination and harassment of any type, matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.
