Job details
Job type full-time
Full job description
Overview:
Client success coordinator - remote opportunity
About us:
Matrix medical network has provided expert care and health services to millions of at-risk individuals where they live and work for more than 20 yearsThe organization’s network of approximately 5,000 clinicians meets individuals wherever they are to assess their health and safety, identify and close care gaps, and offer life-changing services that activate them to manage their own healthMatrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and mobile health clinics:
Matrix clinical care helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
Matrix clinical solutions helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutionsMatrix also offers a safety verified certification program developed in collaboration with the cleveland clinic.
Matrix clinical trials provides rapid and scalable decentralized trial solutions to reach broad and diverse trial participant populations and improve the patient experienceMatrix adheres to the highest standards in quality, compliance, and data collection to accelerate trial completion timelines and support trial partners.
Matrix clinical labs is a clia-certified and cap-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.
Why work at matrix?
The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
Competitive compensation: be rewarded for your effort and passion while making a difference in the community.
Matrix medical network is proud to be a diversity, equity and inclusion employer
Responsibilities: about the position:
Type: full time regular location: 9201 eMountain view road, #200, scottsdale, az 85258Position is remoteHours: days
Benefits offered to include: medical, dental, vision, 401k with company matching and eligible for tuition discount to name a few.
The client success coordinator ensures that matrix executes on key operational and contractual client requirements which demonstrate matrix is meeting and exceeding its customer commitmentsThis position will lead the delivery of client-facing materials, reports, and responses to operational inquiriesThis person will also be responsible for managing the scheduling and trafficking of matrix medical network’s member engagement initiatives, including outreach mailings (letters, postcards, and flyers) as well as initiatives utilizing other communications channelsThis position requires a blend of account management, project management, process knowledge, member engagement and strong analytical, communication, and leadership skills.
The role will be highly visible with an expectation that each customer is provided with the highest quality customer service and exceptional communication both internally and externally to ensure flawless execution.
Responsibilities:
Guide and support production planning teams on monthly production planning activities, negotiate updates to production plans, and evaluate contingency planning suggestions to ensure matrix delivers on client volume requirements
Coordinate delivery of client facing reports from client ops reporting team, and drive enhancements to reporting content, format, and deliveryTake leadership role to implement and improve qa processes associated with client facing reports
Use matrix crm and other tools to track and assist forecasting of expansionary opportunities, to document and communicate internally regarding probability and timing of upcoming program expansions
Prepare for, participate in, and lead regular external and telephonic client meetings, and contribute to internal business development meetings and reports
Act as the primary account liaison for designated accounts where appropriate
Coordinate the member engagement project work flow, calendar and reporting
Responsible for the project timelines from the creative stage through release of artwork to printers, following up with relevant parties throughout all phases until all components are received.
Create and maintain consistency within project files
Manage archive library of both project and proof files
Traffic liaison between member engagement and other groups or departments
Other duties as assigned
Qualifications:
Must haves:
Bachelor’s degree in business, marketing, technology or other related field required
3+ years of work experience in a client focused role with increasing responsibility
3+ years solid experience in program/project management; preferably in healthcare
Demonstrated ability to work against a plan, meet deadlines and produce deliverables relative to target dates
Exceptional consulting skills and customer savviness; experience managing, defining, leading and successfully delivering on-time initiatives
Ability to establish trust and credibility at all levels of an organization
Exceptional interpersonal skills and the demonstrated ability to influence, negotiate and lead across internal constituencies regardless of title or authority
Proven ability to apply process acumen to process improvement projects, with measurable business performance improvement outcomes, independently and successfully
Multi-tasking ability - can handle numerous initiatives in an efficient and accurate manner, while maintaining composure and professionalismAbility to work under pressure
Moderate proficiency in ms word, excel, and powerpoint
Strong written and verbal business communication skills
Our culture:
We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
We encourage and celebrate collaboration.
We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serveMoreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serveAs such, matrix medical network requires that all team members are fully vaccinated against covid-19, unless they are eligible for a specific exemption.
Matrix medical network is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Primary location: matrix medical network, 9201 eMountain view road, scottsdale, az 85258 job: client success coordinator, regular shift, full time, remote, 9201 eMountain view road, scottsdale, az 85258, work from home opportunity, travel, full job level: day job, client, coordinator, full time, monday, friday, regular, job type, standard, pay, hours.
