Job details
Job type full-time
Full job description
Description
Build a strong rapport with customers and manage their relationships with mavenlink through the entire client journey, from initial kickoff through contract renewal
Be the customers’ go-to person! provide international and us-based customers with a superior level of service through multiple support channels
Understand the client’s business needs and objectives, and ensure alignment to the mavenlink solution
Research and resolve customer inquiries in a timely manner
Conduct onboarding and introductory training sessions
Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments
Wear a lot of different hats, not literally though!
The perfect client success manager 1:
We are looking for a strong, customer service-oriented individual with experience in professional services or fee-for-service businesses.
You have 2-5 years of experience in account management, training, and customer support experience
You exercise sound judgment in business decisions and negotiation while demonstrating effective and professional customer service
You have exceptional organization and time management skills that couple well with your written and communication skills
You can do light technical solutions, engaging in consultative dialogue with clients
You desire to do meaningful work alongside bright, engaged people within a collaborative team environment
You are flexible and adaptable to change in a fast-paced, start-up company environment
You want to shine and showcase your unique skill set for potential advancement and recognition
Job type: full-time
Work location: multiple locations
