Job details
Salary $14 - $15 an hour job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Full job description
Essential duties and responsibilities:
- develop working relationships with customers and monitor engagement and progress.
- work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
- exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
- assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
- follow-up with customers to ensure that their needs are met and questions and concerns are resolve.
- interact with other team members to provide expertise and assistance in resolving participant issues.
- maintain accurate and timely case notes on all customer contacts and document activities.
- share information about outreach and engagement efforts with project staff.
- inform project staff of any barriers that they identify and that are preventing the customer from engaging with the provider.
- perform other duties as may be assigned by leadership.
Minimum requirements:
- high school diploma or ged required; associate`s degree from an accredited college or university preferred
Job type: full-time
Pay: $14.00 - $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Day shift
Monday to friday
Education:
High school or equivalent (preferred)
Work location:
Fully remote
Work location: remote
