Careers that change lives
We seek out and hire a diverse workforce at every level: we need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
A day in the life
Responsibilities may include the following and other duties may be assigned.
Provide internal and external customers product technical support and troubleshooting via telephone, internet and e-mail.
Maintain assigned metrics for call center group including but not limited to service level, abandonment rate and average speed of answer.
Possess detailed troubleshooting techniques and knowledge of products supported and resolves issues that require considerable judgment with limited supervision.
Understand customer needs and provide guidance by helping them to understand products and/or service capabilities to ensure complete satisfaction.
Communicate technical information to effectively solve issues.
Documents customer service requests, complaints and other communication as required.
Provide regularly scheduled after hours customer support on a rotating basisResponds to requests within team level of service of one hour.
Must have: minimum requirements
High school diploma or equivalent required
Minimum of 15 years of relevant customer support, or medical device experience
Nice to have
Provide internal and external customers product technical support and troubleshooting via telephone, internet and e-mail.
Maintain assigned metrics for call center group including but not limited to service level, abandonment rate and average speed of answer.
Possess detailed troubleshooting techniques and knowledge of products supported and resolves issues that require considerable judgment with limited supervision.
Understand customer needs and provide guidance by helping them to understand products and/or service capabilities to ensure complete satisfaction.
Communicate technical information to effectively solve issues.
Documents customer service requests, complaints and other communication as required.
Provide regularly scheduled after hours customer support on a rotating basisResponds to requests within team level of service of one hour.
About medtronic
Together, we can change healthcare worldwideAt medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend lifeWe challenge ourselves and each other to make tomorrow better than yesterdayIt is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our teamLet’s work together to address universal healthcare needs and improve patients’ livesHelp us shape the future.
Physical job requirements
The physical demands described within the responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsFor office roles: while performing the duties of this job, the employee is regularly required to be independently mobileThe employee is also required to interact with a computer, and communicate with peers and co-workersContact your manager or local hr to understand the work conditions and physical requirements that may be specific to each role(ada-united states of america)
