Job details
Job type full-time contract number of hires for this role 1
Full job description
Please provide a cover letter along with your cv.
Organizational decision-making is a messWe found the method in it.
Meisterplan helps leaders answer a complex and critical question they face every dayThe question’s a simple one: which initiatives should we be driving, when, and who is working on them?
Yet, with constant changes to employee availabilities, corporate objectives, project progress, and sprint performance, and with teams working in a myriad of tools, this question is almost impossible to answer.
Our real-time lean project portfolio management™ engine gives customers the ability to be on top of things, neverthelessKey features include what-if analysis, costs and benefit scenarios, and resource constraint planning, all from a single screen.
The role
We are looking to fill a critical role to help us accelerate the growth of our business in the americas and asia pacific regionThe key focus of the customer success manager is to partner with existing and new clients to identify, engineer, and deliver business solutions.
The successful candidate will be able to apply expertise from a consulting background – ideally in project management or project portfolio management – to identify customers’ business needs, create and recommend the appropriate meisterplan solutions that address those needs, and assist clients in implementing those solutions.
As this role will service the americas and asia-pacific regions, we are placing an emphasis on east or west coast candidates at this time.
Responsibilities
Contribute to the success of the local customer success team, with a high degree of reliability, structure, and empathy
Lead the execution of lean ppm client engagements, including continual configuration, maintenance, and advancement of meisterplan
Partner with client stakeholders and senior meisterplan staff to define business and functional requirements that translate into a working set of operational and financial models, dashboards, and management reporting
Conduct assessment and gap analysis (may also include maturity assessment) of organization’s current/future state of project management and build road map of short-term/long-term goals
Conduct discovery sessions to inform business requirements and solution design
Responsible for the delivery of assigned projects and acts as the primary communication point with clients
Configure meisterplan to meet the business requirements
Drive the definition, establishment and acceptance of best practices and common processes utilizing meisterplan
Prepare and present training materials
Minimum qualifications
Strong customer focus, excellent people skills and the ability to develop process driven solutions
Possess a unique blend of business, financial, and technical knowledge to help implement and operationalize a project portfolio management solution.
Direct experience consulting with a range of clients/industries
2-5 years of experience in a professional work environment
Ability to travel approximately up to 50% of the time, including occasional international travel
Excellent oral and written communications skills
Bachelor’s degree
Preferred qualifications
Minimum of 5 years of experience effectively leading large-scale projects/programs with significant change impact and multiple dependencies within and across organizational boundaries
Understanding of “traditional” pmo, but focused on “lean” pmo (i.e., move faster, be flexible, adapt, standardization not a high priority)
Current project management professional (pmp) certification
Prior management experience
Master’s degree
The company
Meisterplan is a self-funded scale-up, founded in germany, with a distributed north american workforce currently located in washington, colorado, toronto, texas and north carolinaWe are a fun, dynamic company who value our customers’ success above anything else.
We love winning new customers (400 great brands and counting), yet our values mean more to us than growth at all costOur 70-strong global team enjoys our collaborative and friendly work culture.
Reporting to: managing director
Salary: based on experience
Location: north america
Apply to: dave fotheringham, head of customer success, aap
Job types: full-time, contract
Schedule:
Monday to friday
Work remotely:
Yes
