Job details
Salary $54,000 - $56,000 a year job type full-time
Full job description
This position may be based in portland, or or anywhere on the us west coast.
The salary range for this position is $54,000-56,000
About mercy corps
Mercy corps is powered by the belief that a better world is possibleTo do this, we know our teams do their best work when they are diverse, and every team member feels that they belongWe welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.
General position summary
The social media specialist is responsible for planning and executing the social media strategy to advance fundraising, donor and constituent engagement, media, advocacy, and partnershipsThis person manages social media content across all mercy corps social media channels, seeks to engage new and existing audiences, and measures and reports on the performance of social media contentBy leveraging our social platforms, this role connects donors, advocates, supporters, and other key constituents to mercy corps in order to inspire them to support usThe social media specialist works with multiple stakeholders across the organization, including the media relations, fundraising, policy and advocacy, and corporate and foundations teams to provide strategic guidance, program analysis, and recommendations for social media channels.
Essential job responsibilities
Strategy and planning
Support the development of the brand’s social media channel strategy with the director of brand marketing, including goal setting and benchmarking.
Lead on execution and implementation of the strategy, including monthly evaluation of results.
Advise, consult and report to other departments on listening and donor insights, feedback, etcTo help inform audience strategies.
Lead collaborative efforts with international stakeholders to support global content needs.
Stay up-to-date on emerging platforms, technologies, and industry best practices.
Content creation and channel management
Develop compelling content to engage, cultivate and nurture mercy corps’ online communities.
Produce or edit social media content, including writing, copy editing, and designing graphics/videos using canva, adobe illustrator, or premier pro.
As needed, collaborate with and lead creative teams in developing additional social content including evergreen concepts, templates, etc.
Cross-team support
Manage mercy corps’ online communities, including responding to and elevating comments and maintaining response guide/protocols.
Monitor and analyze trending topics and relevant social conversations through social listening to gain audience insights and competitive intelligence.
Create and manage mercy corps’ social media editorial calendar.
Resource management
Oversee the production of content for all of mercy corps’ social media channels (providing guidance based on organizational goals, copy editing, training on design software, etc.).
Guide community monitoring and response efforts, elevating issues as needed.
Manage vendor relationships, with oversight and approval from director of brand marketing as needed.
Accountability
Reports directly to: director of brand marketing
Works directly with: all teams in resource development, programs, policy & advocacy, research, media.
Accountability to participants and stakeholders
Mercy corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development workWe are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum qualifications & transferable skills
At least 3-4 years managing social media, advertising, and brand marketing experience.
Have demonstrated knowledge of mobile, emerging and social media, and advertising campaigns
Deep understanding of the social media sphere including facebook, twitter, instagram, youtube, snapchat, tiktok, and linkedin.
Ability to adapt to the style, tonality, and vernacular of mercy corps’ voice on social platforms
Must be well-versed in social listening and capable of turning insights into action.
Ability to own the planning, development, and implementation of projects/programs.
Work well under deadline pressure.
Some evening and weekend work may be required.
Computer skills include adobe illustrator, canva, microsoft office suite, social listening platforms, and google analytics.
Success factors
The behaviors and attitudes that are critical to success in this position at the time of hire and as it develops over time include collaborative, strategic thinker, growth-minded, creative, organized, and interested in career growthIn addition, they should be a strong communicator and listener with the ability to cultivate relationshipsThis individual must get along well with all the people they interact with, including managers, co-workers, clients, vendors, customers, and anyone else they communicate with while on the jobThey must bring a positive attitude to the positionHaving a kind and empathetic outlook is essential to the work we do.
Living conditions / environmental conditions
The position is open to remote candidates based on the west coast or located in portland, or.
Diversity, equity & inclusion
Achieving our mission begins with how we build our team and work togetherThrough our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challengesWe strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.
Equal employment opportunity
Mercy corps is an equal opportunity employer that does not tolerate discrimination on any basisWe actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to allWe do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including hiv/aids status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & ethics
Mercy corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignityWe are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the un secretary general and iasc and have signed on to the interagency misconduct disclosure schemeWe will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team membersAs part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to mercy corps code of conduct policies and values at all timesTeam members are required to complete mandatory code of conduct e-learning courses upon hire and on an annual basis.
