Job details
Job type full-time
Full job description
Vice president, operations
Position summary
The vice president, operations report to the coo and encompasses all operations groups including customer care, services, it, security, and customer successThe vp of operations is a highly visible role that will be responsible for development, management, and oversight of reporting operational metrics geared toward driving efficiencies and continuous improvementThis role also includes significant corporate project management including post m&a integration management in a cross functional environment, as well as management and reporting of kpo and okr resultsA mindset of continuous improvement and analytics management and reporting is critical to this position, and ability to work cross functionally and collaboratively is critical.
Responsibilities
Partners with the coo and other senior leaders on operational and strategic issues as they arise, provide strategic recommendations based on operational analysis and projections.
Maintain and report on key financial metrics and results for operations groupMakes recommendations for areas of improvement and increased efficiencies.
Responsible for management of the corporate project management office (pmo) and post m&a integrations
Create, implement, and manage operations analytics and dash boards for presentation to executive and board staff.
Promote a framework to drive accountability across the organization.
Monitor and direct the implementation of strategic business plans.
Maintain and prioritize a pipeline of optimization opportunities to support growth and drive efficiency and productivity across the company.
Drive outcomes cross-functionally to build consensus and executes to meet deadlines and targeted results.
Manage ad hoc operational issues/challenges.
Support strategic initiatives, kpos, and okrs through presentations/discussions across the company.
Drive an operational excellence culture through the organization built against standardized systems and reports.
Focus on continuous improvement and root cause problem solving that drive the optimization of the key business metrics.
Ability to multi-task working across the organization, handling multiple issues simultaneously, determining priorities and resourcesMust have the ability to discern key actions and drive them to closure.
Enhance the milestones and metrics in place that monitor and assess performance against the strategic initiatives and performance expectations with a strong focus on profitability.
Qualifications
Minimum of a bachelor degree in relevant field, mba highly desired
10+ years of relevant leadership experience
Demonstrated experience in supporting executive initiatives
Strong understanding and ability to report on financial metrics and results
Strong analytics experience in a high growth environment
Saas, fintech or other similar background highly desirable
Meridianlink enables entrepreneurs and consumers to achieve the american dream by creating technological solutions that fuel the engine for financial growthOur top notch solutions create the premier customer experience every timeWe believe in the principles of empowerment, collaboration, individual achievement, and innovation.
At meridianlink, we work together to design, implement, test, and deliver state-of-the-art web applications for the financial services industry, using the latest technologies including cloud computing, mobile development, responsive design, asp.net, javascript, c#, vb.net, and sql server.
Our culture
Our low turnover is a testament to our wonderful culture where people value the work they do and appreciate each other for their contributionsMeridianlink develops our employees so they can grow professionally by preferring to promote from withinWe have an open door policy with direct access to executives; we want to hear your ideas and what you thinkOur company believes that to be productive in the long term, we must have a genuine work-life balanceWe understand that employees have families and full lives outside of the officeTo that end, we honor their personal commitments.
Meridianlink is an equal opportunity employerWe do not discriminate on the basis of race, religion, color, sex, age, national origin, disability or any other characteristic protected by applicable law.
Meridianlink runs a comprehensive background check, credit check and drug test as part of our offer process.
Job type: full-time
Work location: multiple locations
