Organization & role
Mobile industrial robots a/s (mir), a teradyne subsidiary, is a leading manufacturer of collaborative mobile robotsWe are dedicated to developing user-friendly, flexible, and safe robots to help companies increase the efficiency of their operationsThese unique, collaborative robots are now used by manufacturers in a wide range of industries and healthcare sectors to automate their in-house transportationAs a first mover in the field, we have enjoyed a rapid, worldwide adoption of our unique and innovative robotsMobile industrial robots is an international and ambitious company, having dedicated employees who are passionate about making a difference and creating success and innovation within the world of robotics.
The mir technical support team is looking for a highly motivated and energetic technical support engineer who will work collaboratively with the team as well as independently to determine and develop imaginative, thorough, and practical support and application solutionsThis position is a remote positionWe are looking for someone living in the ohio valley (ohio, indiana, kentucky) within an hour from a major airport.
Responsibilities
Assure the functionality of our robots by providing the most professional and responsive technical support in the industry.
Develop and provide technical training and materials to our distributors and customers
Work with cutting edge technology within mobile robotics.
Support global applications as needed
Provide the highest level of support and service to our customers on a professional level.
Develop strong relationships with our distributors and end users
Deliver expert level communication, both written and verbal
Basic qualifications & skills
Knowledge of plc control, programming, and understand `computer/networking` wi-fi knowledge is a plus.
Strong troubleshooting skills
Able to find and understand relevant technology and use it to develop the best solution for the customers and end users.
Outstanding customer service skillsMust be able to effectively communicate and influence customers at all levels.
The ability to multi-task and reprioritize as customer issues arise and changeStrong sense of urgency
Passionate about new technology and understanding how it can improve our products and processes
Expert level written and verbal communication skills
Driven and self-motivatedTakes pride and ownership in responsibilities and results
Can work independently as well as in a team
Willing to do what is needed, even if outside the normal scope of your role
20-30% travel required(us and canada, and international as needed)
Fluency in spanish or french is a strong plus
Education
Bs in engineering (electrical, electronic, mechatronics, or cs) with 3-5 years, or comparable experience, with experience in robotics and/or industrial automation.
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