Job details
Job type full-time
Full job description
Support center - irving
We`re here for the makers! come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!
Michaels is an equal opportunity employerWe are here for all team members and all makers to create, innovate and be better together.
The manager - education programs – in-store is responsible for the development and execution of the ongoing in-store classes & events program that differentiates michaels and helps create customer loyalty to michaels storesAreas of focus include managing both support center and field teams, developing and launching the in-store class program, building new curriculums, the development and execution of new in-store classes & events initiatives, and building processes to support both internal and external partners, vendors, teachers, and team members.
Major activities
Development and management of in-store classes & events:
Guide team in content building with alignment to overall brand and company priorities, teacher/vendor onboarding, store communication, and related feedback for all in-store classes & events
Work closely with a variety of partners including, but not limited to, category marketing, ecommerce, creative/copy, teachers, vendors, and stores/ops.
Regularly evaluate content for effectiveness and remove/update/add where needed.
Partner with manager – education programs – online on shared initiatives/tests, .com landing pages, omni-channel events, and content collaboration.
Lead a variety of pilots, tests, and new initiatives.
Ensure the development and execution of all in-store class and event related marketing, signage, and related communications.
Oversee development and execution of classes & events communications both for cross-functional partners and for field teams.
Maintain list of stores approved to host in-store classes and update as needed.
Redesign and launch in-store birthday parties based on customer insights research, trends on party themes, and stores approved to host.
Team leadership & communication:
Lead high preforming teams of education content design specialists and regional class managers both in-person and remotely.
Provide real-time developmental feedback and guidance for each direct report
Maintain regular contact with all direct reports both on-site and remotely
Write and conduct bi-annual performance appraisals and regular reviews of team idps
Serve as primary contact for all in-store classes and events related inquiries.
Budgets and kpis:
Work with director – content & experience on designing and tracking all in-store class & events related kpis, including but not limited to, sales, signup/attendance, nps, and customer feedback.
Responsible for creating regular program reports for leadership, business, and field updates; must be able to tell the narrative of the data as well as recommend corrective actions as needed
Work with marketing, finance, and merchant partners to secure vendor funding to support special classes or events.
Work with finance and leadership to help build and update the annual budget for all in-store class and event related payroll, store use, and spend.
New initiatives and program updates
Minimum education
Bachelor’s degree
Minimum special certifications or technical skills
Strong in all microsoft suite applications: work, powerpoint, excel, and outlook
Minimum type of experience the job requires
4+ years of relevant experience
2+ years management experience with a minimum of two direct reports
Experience managing a team remotely or on a hybrid work schedule
Other
Demonstrates servant leadership and ability to coach a variety of personalities
Excellent written and communication skills
Strong presentation skills
Experienced analytical skills
Ability to effectively communicate with senior management, field teams, and cross-functional partners
Strong attention to detail
Ability to organize and execute multiple projects
Ability to work independently
Ability to work under pressure and meet deadlines
Preferred education
Bachelor’s degree in marketing, communications, or related field
Preferred special certifications or technical skills
Adobe suite experience: premier, photoshop, and illustrator
Preferred type of experience the job requires
Experience in the development and presentation of formal training programs and curriculum building preferred
Experience with retail promotions and in-store events preferred
Applicants in the u.sAnd canada must satisfy federal, state, provincial and local legal requirements of the job.
