Job details
Job type full-time
Full job description
Mission lane llc is a fintech on a mission (no pun intended) to increase access to financial tools that help people thriveWe are raising the bar on fair credit access, easy money management, and convenient income discoveryOur philosophy is simple: when our customers do well, we do wellAnd we have only just begun.
Mission lane is currently seeking skilled customer service professionals to join our expanding team as account coordinators.
Headquartered in richmond, virginia, our fast-paced company strives to be as committed to our employees as we are our customersMission laners are free to work 100% remotely, at one of our offices (in richmond, va or san francisco, ca), or in whatever combination works best for them.
About you:
You are a natural communicator with a passion for customer serviceYou`ve developed your skills with 1+ year(s) experience in any professional environment where exceeding customer expectations is the number one priority!
We`ve found that everyone from experienced call-center professionals, collections agents, outbound sales reps, recent grads, retirees, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key roleIf any of these sound like you - and if you`re ready to launch your career and grow along with us - we`d love to hear from you!
About the perks:
26 paid days off (that`s 20 days pto + 6 paid company holidays)
Competitive hourly rate + up to $5,400 a year in bonus potential
Medical, dental and vision coverage, including a 100% company-paid employee-only option
Company paid life, ad&d, short & long term disability insurance
Paid parental leave
All equipment provided for you
Tons of opportunities for advancement at a fast-growing company!
About the role:
As an account coordinator, you`ll be the voice of mission lane to our customersWhen you pick up the phone, our customers will know that their satisfaction and financial well-being is your number one priorityYou`ll make a real difference in customers` lives, daily, as you help them succeed with our cards and improve their financial health.
Account coordinators work 40 hours a week over 4 or 5 days a week, with shift options between 8:30 am - 9 pm.
You will:
Handle day-to-day account management issues for our newly established and returning customers
Educate customers on mission lane products and how we can help them
Use innovation and collaboration to constantly raise the bar in account servicing
Take ownership of customer issues and follow through to resolution
Work closely with other team members to share best practices for account servicing
Learn federal and state compliance policies and how they apply to our products
Consistently update job knowledge by studying new product descriptions
Participate in a range of training opportunities offered
To be set up for success from day one, you should have:
1+ year of working with customers
Strong critical thinking and problem-solving skills
Savvy with the use of technology & software
Highly developed written and verbal communication skills
Excellent interpersonal skills, and an ability to adapt to the situation
Demonstrates resourcefulness to thrive in a fast-paced environment
Ability to work as part of a team, to identify issues, and recommend solutions
High school diploma or ged
You will get bonus points for:
Bachelor`s degree (not required)
More about mission lane:
Mission lane is based in the u.s., with offices in richmond, virginia & san francisco, californiaFounded in december 2018, we`ve rapidly grown to over 1 million customers.
It all started with a realization: nearly fifty percent of the adult population in the u.sDoesn`t have access to a clear line of creditAnd by `clear` we mean credit without crazy fees that only increase debtMost traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at allWe decided this just wouldn`t do.
We understand that everyone doesn`t have the same opportunitiesWe also know that everyone joins us at different stages of their financial journeysProviding access to clear credit was a critical first step, but our work isn`t doneWe are actively developing new products designed to meet our customers where they are, according to their needs.
We get it - life happensThat`s why mission lane is hard at work paving a better way forward.
Just like for our customers, mission lane creates opportunities for our employees to learn, grow, and prosperWe strive to create an environment that brings out the best in everyone, everyday.
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Mission lane is an equal opportunity employer committed to diversity and inclusion in the workplaceAll qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Mission lane is not currently sponsoring new applicant employment authorization for this positionAnd please, no third party recruiters.
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