Job details
Job type full-time
Full job description
Company overview: mitchell, genex and coventry
With mitchell, genex and coventry now one organization, we’ve dramatically expanded our ability to deliver innovative services and technologies to our customersWe’ve also seen career opportunities within our combined organization growEach part of our organization helps people recover after a challenging event in their lives.
Mitchell delivers trusted software and services to the property & casualty claims, collision repair and risk management industries with technology-enabled solutions that simplify claims handling, repair processes and pharmacy transactionsGenex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customersCoventry offers the nation’s largest and most diverse set of provider and ancillary networks focused on improving total overall outcomes.
Together, we bring a complete set of proven capabilities for our partners who require more than one-dimensional solutionsWe combine innovative technology, insightful analytics and deep expertise to help them reach their ultimate goal—restoring livesJob description : this is a full-time, remote position with up to 60% travelThis is a remote position on the pharmacy solutions team that can be located anywhere in the us.
Maintains direct contact with customers before and/or after the saleSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)Works with various departments to meet maintenance services sales goalsWorks with customers and/or stakeholders to receive accurate account of equipment failures and provides reports to managementFocus of work may be in pre-sale or post-sales or both.
Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
Responds to all customer pharmacy inquiries (eligibility/bill status, reporting, ad hoc request, etc.).
Resolves production scheduling and shipping rx cards or invoicing problems.
Recognizes add-on business opportunities.
Other duties as assigned.
Qualifications:
Proficient in microsoft office products.
2+ years’ experience in customer services or related field.
Ability to travel up to 60% of the time.
Must be able to work remotely
Pharmacy benefit management or pbm
Bachelors degree preferred or relevant experience
Benefits : we’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and selfThese offerings include medical, dental, vision, health savings accounts / flexible spending accounts, life and ad&d insurance, 401(k), tuition reimbursement, and an array of resources that encourage a lifetime of healthier livingThe company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our peopleThe company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law#mit #li-vh1 #li-remote
