Position summary
In this role you will manage the day to day field service activities in our uninterruptible power supply division (upsd) in support of customer operations including direct customer interface, customer issue resolution, personnel scheduling and completion of activities to meet project requirements for assigned areaSupervise the activities of the field service technicians with an emphasis on positive employee relationsManage relationships with suppliers and authorized service providers for field service support.
Essential functions
Supervise field service technicians according to company policies and procedures in order to safely and effectively achieve company and division objectives.
Supervise field service technicians by communicating job expectations; monitoring and appraising job performance; reviewing compensation actions; and providing coaching and training.
Develop, schedule, and coordinate the activities of field service technicians, including on-call scheduling.
Manage the supplier relationship and service performance of authorized service providers.
Collaborate in the development of processes and procedures as it relates to field service work.
Ensure consistent achievement of target metrics regarding field service performance.
Assist with site needs and requirements for scheduled work as necessary.
Maintain inventory items in assigned service area.
Review field service reports and prepare activity reports and analysis as required.
Confer with other company personnel, as appropriate, to resolve service issues in a timely manner.
Serve as field service representative for assigned area as designated.
Qualifications
Associate’s degree in electrical engineering technology or equivalent field with a minimum 5 years of field service technician experience and a minimum 2 years in a supervisory/managerial capacity, or equivalent education and experience.
Ups industry experience.
Ability to read and understand technical drawings and bills of material.
Advanced analytical and problem solving skills
Advanced interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers.
Advanced computer skills, with emphasis on ms office products and mrp/erp systems.
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