Job details
Job type full-time
Full job description
Job details
Job id: 97274 location: remote entity: multicare health system category: clerical/admin support specialty: not applicable department: pat financial experience inw employment type: full-time regular fte: 1 primary shift: day work schedule: day
The reasons to work at multicare are as unique as the people who doJoin us for the professional challenges you seekIn the settings you preferWith schedules that fit your lifeLearn more at www.multicarejobs.org
Position summary:
The pfe customer service representative, as the primary point of contact for patients, provides exceptional customer service in response to a high volume of incoming calls regarding account status in compliance with department policies/procedures, and the fair debt collections practices act (fdcpa) and hipaa regulationsThe representative researches and resolves difficult and/or complex billing issues or discrepancies that builds relationships, and increases overall trust and satisfaction in the patients financial experience.
This is an advanced level billing customer service position, working in a call center environment with limited supervision.
Minimum requirements:
Three (3) years of health care billing or customer service experience required
Or
Eighteen (18) months of mhs billing w/ significantly more progressive responsibilities and a high level of demonstrated customer service skills
Education/licenses/certifications:
Aa degree preferred
