Job details
Salary $58,000 - $70,000 a year job type full-time
Full job description
Location: various locations
Work type: full time regular
Job no: 499657
Categories: finance/accounting, customer service, human resources, administrative/support, marketing/communications, remote work
Application closes: open until filled
Develop, design, and write training curriculumMay oversee, lead, implement, coordinate, and/or provide trainingEvaluate training effectiveness and monitor quality to support the retention of covered material and to contribute to the professional growth of associatesProvide direction on the assessment of programs and methodologies to ensure that development and training initiatives are successful.
What you`ll do:
Develop, coordinate, and produce training programs using adult learning principles to contribute to the success of personnelIdentify appropriate tools to ensure curriculum meets learning objectives and contributes to an overall, enhanced performance outcomeDesign and implement studies to determine training effectiveness and deliver educational programs as neededConsult with management regarding training needs and management development.
Oversee, develop, update and maintain training materials and procedures in an accurate and timely manner in order to support the staff and functions of the departmentRevise training procedures and related documentation as neededCalibrate with management to design and execute/support development initiatives and identify appropriate support resources and processesMay oversee the development of new training programs.
Monitor training effectiveness by observing training sessionsPrepare and deliver observation evaluations in order to provide performance evaluations as well as recommendations to management on possible improvement opportunitiesMay research, evaluate and prepare cost benefit analysis and make recommendations regarding technology based training.
Ensure representation on special projectsMaintain current knowledge of company products and services, relevant systems and various methods of training delivery.
Monitor reviews and/or evaluate the quality of service provided by department staff to measure quality and identify non-conformanceMay provide regular coaching and feedback to individual staff.
Review and/or handle appeals or elevated issues as appropriate.
Prepare reports of quality results for use by management in evaluating performance or developing training.
Schedule staff to assure adequate/required service level coverage for customers.
Validate the accuracy of decisions and processes for adherence to set standards and/or applicable regulations or requirementsMay work with external parties for resolution.
Continue to develop knowledge and stay abreast of all applicable changes in industry laws and regulations.
This job posting is reflective of the sr training specialist essential functions, qualifications, and physical requirementsThe training analyst levels has variable essential functions, qualifications and physical requirementsCompetency and skill set will determine level of placement within the posted job family.
About you:
You help promote a culture of diversity and inclusion within the department and the larger organizationYou value different ideas and opinionsYou listen courageously and remain curious in all that you do.
You are able to work remotely and have access to high-speed internet.
Experience in the development of quality training materials and procedures and the delivery of effective training in a variety of environments.
Knowledge of insurance products (i.eMedicare supplement, long-term care, disability income and accidental death, life insurance and annuity), claims processing and billing procedures and/or
Knowledge of a brokerage or agency distribution model procedures, products and methods
Highly developed leadership skills.
Strong planning, organizational, analytical, decision-making, and problem-solving abilities.
Strong oral and written communication skills and well-developed/excellent classroom/presentation skills.
Demonstrated teamwork, initiative and the ability to accomplish tasks independently with minimal direction and continuous process improvement efforts.
Broad knowledge of insurance industry and strong understanding of corporate and division policies, practices and procedures.
Strong technical background with ability to use various software applications and ability to manage integration of business systems (systems include genesys/gad, confluence, jira, qfiniti, martet on demand, peoplesoft, cc pulst, ms office suite of products).
Strong human relations and customer service skills.
Experience managing customer relationships in a customer facing environment.
Ability to handle detail work accurately within established deadlines and under pressure.
Valuable experience:
Ability to methodically and consistently manage customer relationships on an individual level to support profitable growth.
Thorough knowledge of the development, application, facilitation and evaluation of various techniques, methodologies and processes related to learning, business processes, and testing.
Strong project management, business processes, and analytical skills.
Previous premium billing and banking experience helpful
What we can offer you:
A diverse workplace where associates feel a sense of belonging.
An organization that feels like a small, close-knit community and has the strength of a fortune 500 company.
Tuition reimbursement, training and career development.
Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
Flexible spending accounts for healthcare and childcare needs.
401(k) plan with a 2% company contribution and 6% company match.
Competitive pay with an opportunity for incentives for all associates.
Flexible work schedules with a healthy amount of paid time off.
For more information regarding available benefits, please visit our career site.
Salary range: $58,000 to $70,000/annually
Pay commensurate with experience.
Mutual of omaha:
Mutual of omaha serves more than 4.8 million individual product customers and 39,000 employer groupsOur legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.
From day one, you’ll have the tools to be your best self at workHere you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.
Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplaceWe want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.
Join forces with a company that can amplify your strengths and empower your career.
For inquiries about the position or application process, contact our hr helpline at 1-800-365-1405.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disabilityTo request an accommodation, contact a human resources representative at 1-800-780-0304We are available monday through friday 7 am to 4:30 pm cst we will reply within 24 hours.
Mutual of omaha and its affiliates are an equal opportunity /affirmative action employerQualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
To all recruitment agencies: we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Circa
Help: 800-365-1405
