Job details
Salary $16.25 an hour job type full-time part-time temporary
Full job description
Location: various locations
Work type: full time temporary, part time temporary
Job no: 499569
Categories: customer service, remote work
Application closes: open until filled
This position performs customer service functions and service request processing to contribute to the retention of company businessSupports the customer service process for products administered by the companies to ensure quality, efficient and effective customer service to providers and policyownersHandles the more routine inquiries and elevates more complex issues as appropriate.
As a temporary dental customer service representative, we offer:
Possibility of regular employment after assignment is finished
Career advancement opportunities
Possibility to work from home
Daytime shift availability between 7 am - 7 pm (central standard time)
Full time and part time shifts available after training
Full time training required for 4-5 weeks from 7:30 am - 4 pm (central standard time)
Salary starts at $16.25/hour
Start date november 22, 2021
What you`ll do:
Provides sound customer service for routine inquiries, and may assist with more complex and sensitive cases as directed, or as appropriate.
Receives, researches, analyzes and handles routine incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issuesElevates sensitive customer requests when necessary.
Places outgoing calls for inquiries on questions where information is not readily available on systems following appropriate research.
Remains abreast of company and industry changes, federal and state legislation and regulations, as well as changes in internal processes and procedures.
May provide service recovery, to include turning complaint/error situations into an advantage; uses every service contact as an opportunity to conserve and/or expand the business.
About you:
You help promote a culture of diversity and inclusion within the department and the larger organizationYou value different ideas and opinionsYou listen courageously and remain curious in all that you do.
You are able to work remotely and have access to high-speed internet.
Proficient oral and written communication, decision-making, analytical and human relations skills, sound and independent judgment
Demonstrated telephone skills and the ability to provide quality and thorough customer service
Knowledge of medical terminology.
Ability to maintain regular and predictable attendance in adherence to department and company attendance expectations
Ability to work flexible shifts, including overtime
Basic understanding of computer systems with proficient keyboarding skills
Good interpersonal skills with a focus on customer satisfaction
Ability to learn quickly and adapt to change
Detail oriented
Good analytical and problem solving skills
Ability to multi-task, including interaction with customers while simultaneously documenting calls.
Ideal team player – humble, hungry, smart
What we can offer you:
A diverse workplace where associates feel a sense of belonging.
An organization that feels like a small, close-knit community and has the strength of a fortune 500 company.
Tuition reimbursement, training and career development.
Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
Flexible spending accounts for healthcare and childcare needs.
401(k) plan with a 2% company contribution and 6% company match.
Competitive pay with an opportunity for incentives for all associates.
Flexible work schedules with a healthy amount of paid time off.
For more information regarding available benefits, please visit our career site.
Salary $16.25/hour subject to geographical differentials
Pay commensurate with experience.
Mutual of omaha:
Mutual of omaha serves more than 4.8 million individual product customers and 39,000 employer groupsOur legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.
From day one, you’ll have the tools to be your best self at workHere you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.
Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplaceWe want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.
Join forces with a company that can amplify your strengths and empower your career.
For inquiries about the position or application process, contact our hr helpline at 1-800-365-1405.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disabilityTo request an accommodation, contact a human resources representative at 1-800-780-0304We are available monday through friday 7 am to 4:30 pm cst we will reply within 24 hours.
Mutual of omaha and its affiliates are an equal opportunity /affirmative action employerQualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
To all recruitment agencies: we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Circa
Help: 800-365-1405
