Job details
Job type contract
Full job description
The recruitment team at myticas consulting is looking for an experienced av technician who would be interested in a long-term remote contract opportunity offered within the chicago, illinois region.
Note: w2 candidates only.
Requirements:
1-3 years of av field implementation experience
Bachelor`s degree or associate`s degree in computer science, information systems or other related fields or equivalent work experience
Ability to determine, evaluate, and diagnose advanced video related connection issues and performance problems.
Experienced with security infrastructure equipment operations and their functions.
Demonstrated punctuality and time management skills to make time-sensitive appointments and meet client deadlines.
Ability to maintain a professional and positive attitude in a fast-paced and high-pressure environment.
Strong verbal and written communication skills
Background in the network and video protocols and codecs to include: tcp/ip, h.323, sip, g.711, g.729, and cisco video codecs would be a big plus
Broad knowledge of av infrastructure, with a strong understanding of the relationship between audio, video, - telecommunications technology components and software including mcu, tms, cisco codecs, microphones, av amplifiers, scalars, multiplexers, splitters, cable standards, and other audio visual technologies.
Responsibilities:
Client/ticket management, support troubleshooting - 40% - manages support tickets from the ticketing system and ensures a high level of client support and service.
Resolves routine identified issues utilizing pre-existing procedures and escalates as necessary to the proper source.
Troubleshoots av, videoconferencing, and audio conferencing issues of moderate complexity (level 1-3 support).
Works with the vendor(s) and other it groups to resolve issues-technical support/maintenance- 30%
Responsible for installation, setup, monitoring, testing, and maintaining conferencing technologies, including video, audio, and network components, av systems and other custom av solutions.
Manages scheduling and customer communications for videoconferencing calls and av conferencing.
Supports recording functions and multimedia distributions and scheduling solutions.
Position breakdown:
Design development- 20% - assists in the development of audio, video, and data conferencing solutions using components such as televisions, monitors, user interfaces, microphones, cameras, codecs, av processing equipment, and amx control systems.
Documentation- 10% - helps identify and develop manual processes or automated, scripted, solutions for common videoconferencing issues.
Assists in developing, organizing, and maintaining standard operating procedures and workflow processes and procedures for the av system.
Ensures all documentation is up to date and all quality checklists are completed.
