At this time a mechanical claims adjudicator ii is needed to protect the interest of the administration company by following the guidelines of each contract nae/nwan administers while providing knowledge to the customers and dealersHandles all claims calls with a concentration on “small-medium” claims (excludes engines, transmissions, and drive-shafts).
Competitive compensation! exceptional benefits! we will pay for your ase certifications! increase in pay for every two certifications earned!
Schedule: mon-fri, 9:30am-6:30pm
Work from home potential after training (must reside in cle, oh area)
Role and responsibilities:
Process vehicle service claims (vsc).
Respond to inbound calls in a timely manner using the utmost professionalism.
Gather information from customers, service advisors and dealers to help us make the best decision possible.
Guide both customers and repair facilities through the claims processExplain the information needed to process the claim as efficiently as possible.
Take detailed notes of conversationsProvide that information in the contract as well as oams.
Review estimate submitted by repair facility.
Review contracts in system.
Compare coverage on contract to estimate (pull parts & labor times in mitchell or search for parts prices by using the internet or manufacturer’s website).
Pull maintenance schedules (utilize edmunds or manufacturer’s resources) fill out maintenance sheet.
Request any additional information that you may need to make the best possible decision.
Order inspection if required/ discrepancies.
Escalate questionable claims to a supervisor or team lead.
Authorize/deny claim with authorization of up to $1500; includes supervisor/team lead for all claims in excess of $1500 before finalizing authorization or denial.
Serves as a back-up to claims payments in evenings and/or saturdays.
Answers general question calls.
Takes ownership of changes and personally responsible for managing change in an upbeat positive manner.
Strives to enforce and live the nae philosophy of cqse each and every day.
Other duties as needed.
Qualifications and education requirements:
High school diploma or equivalent.
Must have ases or be ase certified-eligible (and willing to complete while employed with nae)
At least 2 years’ experience as a service writer or technician.
Minimum of 35 words per minute typing skills.
Familiarity with mitchells, edmunds and alldata.
Problem solving skills.
Resourcefulness.
Work environment and physical requirements:
Normal office environment.
Ability to frequently sit for long periods of time.
Ability to occasionally walk, stand, reach with hands and arms, stoop, kneel or crouch.
Ability to spend extended hours in front of a computer screen and use close vision, distant vision and depth perception.
Ability to lift at least 20 pounds.
Preferred skills and traits:
Ase certified.
Strong understanding of all contracts administered by nae.
Strong problem-solving skills.
Detail oriented.
Strong communication skills, both written and verbal.
Strong listening skills.
Relationship builder.
Ethical.
Patience.
Sense of urgency & timeliness.
Indsp
