Description:
Please note: nanotronics offices are located in hollister, ca, brooklyn, ny and cuyahoga falls, ohThis is a remote position for someone living in the san diego metropolitan areaTraining in our hollister offices will be required, as will occasional visits to all three of our offices.
Our technical service engineers are closely involved in the support of the world`s most technologically advanced inspection and factory control solutionsWe are making manufacturing fast, accurate and cost-efficient by combining optical and atomic force microscopy with machine learning and artificial intelligenceThe solutions we build push the envelope of what can be done, so we need engineers who are highly intelligent, hardworking and creativeThe ideal candidate will be a self-starter, who work well with in fast-paced, ever-evolving environment.
The technical service engineer will be responsible for the successful installation and support of nanotronics’ products systems at customer sitesPosition duties will include performing system installation, training and technical support of customers’ engineering, development and quality assurance personnel, trouble-shooting and coordination of additional nanotronics’ support resources as requiredThe technical service engineer must deliver against project milestones, timelines, project plans and other performance targets by timely, efficient, accurate and professional work habitsThe technical service engineer must proactively coordinate activities and communications between sites, internal departments and customers.
All applicants must be u.sPersons as defined in the u.sExport control laws and regulations to include: u.sCitizen, national, lawful permanent resident or individual admitted to the u.sAs a refugee or granted asylum.
Covid-19 vaccination policy: the essential functions of all positions at nanotronics include a physical presence in the workplace, including but not limited to, in-person interactions with other employees, customers, and the communityTherefore, in accordance with nanotronics’ duty to safeguard the health of our current employees and new hires, their families, our customers and visitors, our business and the community at large from covid-19, all employees are required to present proof of vaccination and new hires must present proof of vaccination prior to their first day as a condition of employmentThis policy will comply with all applicable laws and is based on guidance from the centers for disease control and prevention (cdc), the equal employment opportunity commission (eeoc), and is designed to comply with all applicable federal, state, and local laws.
Requirements:
Key responsibilities
Install nanotronics’ products systems at customer sites
Train and support customers’ personnel on nanotronics’ products operating procedures
Trouble-shoot customers’ issues as required to ensure effective operation of nanotronics’ products system(s)
Produce and maintain proper technical documentation
Develop, implement and maintain appropriate work processes
Communicate effectively between customers and internal team members
Relentlessly implement an accurate, timely and thorough “service ticket” system
Key activities
Manage personal and team’s schedule to achieve targets
Refine professional, effective processes in concert with company’s existing processes
Achieve performance targets as defined by senior management
Participate effectively in the communication channel among site staff, sales and marketing departments, other internal departments and customers
Serve as liaison for customer technical troubleshooting and questions
Ensure reaction to customer inquiries are timely, accurate and properly documented
Follow and adhere to company procedures and standards of performance
Maintain a high standard of ethical and professional conduct at all times, while representing the company in all dealings with potential and existing customers
Travel, domestically and internationally, on a frequent basis
Key result areas
Performance versus targets
Technical documentation
Customer satisfaction survey results, including post-installation and service agreements
Efficient use of time
Quality of testing and reporting work product
Knowledge, skills and abilities
Proactive and able to work on own initiative
Strong critical thinking skillset; ability to identify issues and formulate solutions
Strong work ethic
Effectively communicate with customers and company personnel
Persistent and dependable
Flexible, detail-oriented, and have good time management skills
Fluent with nanotronics’ products and all related hardware and software
Education and experience
Bachelor’s degree in a technical discipline
1-3 years working as a field service engineer required
Understanding of nano software and automated microscopes is desired
What is nanotronics?
Nanotronics is a science technology company that has redefined factory control through the invention of a platform that combines ai, automation and sophisticated imagining to assist human ingenuity in detecting flaws and anomalies in manufacturing, an industry that has been stagnant since the 1950’sDeployed across eight countries and industry agnostic, we work with leading-edge companies - from aerospace, to electronics, to healthcare - to drive up yield, reduce footprint and waste, lower costs, and speed up design iteration.
We are an intellectually curious group of motivated and passionate innovators, bringing together the brightest minds in physics, optics, robotics, artificial intelligence, and software engineering as we work to lay the foundation for the 4th industrial revolution.
Armed with visionary leadership and strong financial backing, we foster an environment of both entrepreneurship and accountability.
You’ll make a great nanotron if
You are passionate about science and engineering
You are looking for a challenge
You collaborate well with others
You want to help build the factory of the future
What we offer
Lunch & learns
Casual work environment
Direct exposure to c-level management
Interesting and challenging projects that truly make an impact at the company
Nanotronics is an equal opportunity employer.
