Job details
Job type full-time
Full job description
During this time of recommended social distancing, navient will conduct telephone interviews only until it is safe and permissible to invite candidates to our offices for personal interviewsWe look forward to receiving your application and appreciate your flexibility and understanding.
Job summary:
The employee relations generalist will be primarily responsible for conducting routine investigations and activities regarding attendance, pre-employment requirements, performance, compliance and other related issues reported to human resourcesThe generalist will conduct lower risk terminations and will be responsible for supporting field locations in building strong relationships between employees and managers/supervisorsThe employee relations generalist will provide advice and counsel via-telephone and written communications to employees and frontline managers in a wide variety of areas including, but not limited to: performance management, conflict resolution, and general employment policy interpretationThe generalist will handle escalated call center issues and determine when it is appropriate to include regional er or hr management, in keeping with navient`s policies and procedures and in the best interests of the companyMost interactions occur via the telephone and computer, but will include occasional travel to our various offices.
Essential job functions:
Employee relations
Conduct confidential, effective investigations and determine appropriate remediation according to applicable laws and regulations
Review for approval escalated progressive discipline and lower risk requests for termination
Advise management and employees regarding policy interpretation
Build rapport and relationships with management and employees to maintain a reputation as a resource and confidante
Attend involuntary termination (other than job abolishment) notification meetings
Represent company at unemployment adjudication hearings
Employee relations call center operations
Provide guidance and mediation to employees and managers in the resolution of work related issues
Handle escalated employee and management counseling to ensure a positive employee relations climate
Monitor the implementation of personnel policies and procedures to ensure consistency and equitable application in accordance with navient policies and applicable federal and state laws
Provide guidance to management staff relative to employee relations issues, needed progressive disciplinary action, and terminations of employment
Review submitted progressive disciplinary actions from management, coach management on recommended revisions as applicable and approve progressive disciplinary action memos, including requests for involuntary termination
Enter and attach administered disciplinary actions in hris and er case management system
Work toward the continuation of a union-free workplace
Execute company processes and policies surrounding the separation of employment
Evaluate and recommends improvements to hr policies and procedures applicable to er group
Prepare effective documentation utilizing the company’s appropriate er case management system
Document management
Track employee and manager contact via provided technology
Maintain and audit employee relation records
Maintain and prepare investigation documentation
Approve, edit, draft and track employee and company communication during the course of case resolution
Training & development
Maintain current knowledge on company systems, policies and processes
Maintain current knowledge on federal and state laws affecting employment
Hr administration
Assist the entire employee relations department as needed, including work projects and assignments outside the area of investigations such as mergers and acquisitions, integrations, work restructuring, and special training.
Assist with planning, development, and implementation of new hr/er programs
Minimum requirements:
Bachelor’s degree in hr or related field or additional equivalent experience above the required minimum education.
At least five years of experience in human resource roles, including significant experience in employee relations, required; prefer the experience to have been applied in a multi-state, multi-site call center structure
Strong preference for experience working in an hr coe structure
Broad knowledge of employee relations concepts, laws and practices, as well as investigative techniques required for success
Outstanding influencing and interpersonal skills; proven success building credibility and inspiring confidence at all levels of an organization
A strategic business orientation; mental agility and flexibility; ability to impact/provide support to other human resources functions
Ability to maneuver within a highly-matrixed environment; tolerance for ambiguity
Extensive hands on knowledge of applicable state and federal employment and labor laws and government compliance requirements
Highly developed written and oral communication skills
Proven experience creating and maintaining an issue free work environment that makes third party intervention unnecessary
Ability to travel overnight occasionally
Technical ability to include the use of personal computers and hris systems from a user perspective
Must be flexible to a variety of schedules to meet business needs and able to adapt to change quickly
Ability to establish themselves as a leader within the department and the company
Problem solving methodology
Strong qualitative and quantitative analytical skills
Demonstrated ability to calmly manage multiple conflicting priorities, strong problem solving capabilities and the desire to work with people in a fast paced environment
Prepare clear, complete, accurate and logical written oral and written reports using proper sentence construction, grammar and punctuation.
Outstanding influencing and interpersonal skills; proven success building credibility and inspiring confidence at all levels of an organization
Demonstrated ability to establish and maintain effective working relationships with all department heads
Strong interpersonal skills; ability to apply a diplomatic approach, negotiate and communication of ideas
Proactive and responsiveness with superior project management skills; strong attention to detail
Ability to perform in a standard office and remote environment
Flexible and adaptable
This position will support a federal government contractApplicants must be able to obtain public trust security clearance as required of federal government contractors to include a background check conducted by the u.sGovernment to determine eligibility and suitability for federal contract employment for public trust or sensitive positionsFor this level of clearance, applicants must possess u.s citizenship.
Preferred qualifications:
Phr/sphr or shrm cp/scp preferred
Bilingual (spanish) preferred
All offers of employment are contingent on standard background checksNavient and certain of its affiliated companies are federal, state and/or local government contractorsShould this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the u.sGovernment to determine eligibility and suitability for federal contract employment for public trust or sensitive positionsPositions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
Eoe race/ethnicity/sex/disability/protected vet/sexual orientation/gender identityNavient corporation and its subsidiaries are not sponsored by or agencies of the united states of america.
Navient is a drug free workplace.
