Job details
Job type full-time
Full job description
Xtend healthcare, a navient company, has immediate openings for work-from-home, full-time temporary customer service representatives! pay is $16/hour$17/hour for english/spanish bilingual (must be able to pass assessment.)
Please note: applicants considered must be residents of the state of ohio
This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need.
This temporary position is not eligible for benefits.
The covid-19 vaccination call center representative is responsible for assisting with consumer registration in the state provided online vaccination registration system, provide guidance on scheduling wait times, schedule vaccination appointments in the state provided online vaccination registration system, refer consumers to additional resources and other help-lines both through interactive voice response and, if needed, through a warm handoffOutbound duties are to make reminder calls to potential recipients who have previously registered but not scheduled a vaccine appointment yetContact targeted populations for vaccination registration and make reminder calls to those who missed or have not scheduled second dose vaccine appointmentsThe individual will serve a vital role in controlling the spread of the virus during the pandemicValuable, paid training will be provided to ensure the representative has the tools and skills they need to assist with the public health responseThe duration of this temporary role will be a minimum of 6 months or longer depending on need.
Responsibilities:
1Consumer call center agents.
Follow all scripts, policies and procedures provided by xtend, and comply with xtend and xtend client’s training regarding confidential information related to personal information.
Answer inbound calls from state consumers on the covid-19 virus, register consumers for the vaccination and schedule appointments in the state provided system.
Provide consumers with additional resources and other help lines.
Make reminder calls to potential recipients who have previously registered but not scheduled a vaccine appointment.
Contact targeted populations for registration.
Make reminder calls to those who missed or have not scheduled a second dose vaccine appointment.
Record information in the online, secure client management system.
Report appropriate information to leadership to assist with decision making, situational awareness and appropriateInterventions to control outbreaks.
Maintain daily communication with supervisor/lead on activities and tasks.
2Training.
Attend training as necessary.
Keep all training documents organized and keep abreast of new information.
Other duties as assigned.
Training schedule:
Mon-tue 8am - 5pm and day 3 of employment, the schedule below would begin
Work schedule:
Mon-thurs 10:30 am - 8:00 pm est
Minimum requirements:
High school diploma
Experience in handling customers with professionalism, diplomacy and consideration for the customer’s concerns (additional equivalent education above the required minimum may substitute for the required level of experience
Must be resident of the state of ohio
Communication skills
Exceptional active listening skills
Ability to demonstrate empathy for those affected by covid-19
Excellent verbal and written communication skills
Willingness to ask questions, troubleshoot problems, and escalate issues when necessary
Ability to conduct phone interviews in a professional manner that reflects emotional and cultural awareness
Technical skills
Excellent computer and internet navigation skills
Proficient typing and data entry skills
Ability to relay and capture information accurately
Problem solving
Ability to think critically
Effective decision-making skills
Routinely exhibits sound judgement
Self-management skills
Efficient time management skills
Fast learner with the ability to maintain an in-depth understanding of the training curriculum
Ability to work in an environment where strict adherence to policies and procedures is required
Always strive to establish professional rapport with clients and organizations
Home office / computer / internet requirements:
A private workspace or home office free from distraction
Must have a laptop or desktop with microsoft windows 10 operating system with s mode disabled; with a minimum of 5gb of available disk space and at least 4 gb of ram(the desktop/laptop cannot be more than 3 years old); or a mac desktop computer with most current update (must be 2 years old or newer).
Macbooks, chrome books, ipads, tablets, or cellular devices are not compatible with any of our systems and cannot serve as computer equipment for this position.
If using a mac desktop, it must be a 64-bit intel based mac with the most current update available completed.
Anti-virus software (this is free and available on the internet)
Reliable, high speed internet (minimum 10mb download and upload speed); such as cable or fiber(dsl and satellite are not supported)
Access to landline or cell phone
You must have a smart phone or tablet that has the ability to download and run the microsoft authenticator appPlease note: a chromebook or tablet can be used to download this app, however they are not compatible with the systems you will work from and therefore cannot serve as your work computer(microsoft authenticator app may be downloaded to a smart phone that is using the most recent operating systemFor apple users, this app can be found in the app storeFor android users, this app can be found in the play store.)
Preferred qualifications:
Experience addressing the questions and concerns of patients or clients
Some college in a health-related field (i.e., public health, nursing, psychology, social work, counselling, or another field of allied health)
Work or volunteer experience in public health or a health-related field
Experience with conducting health-related interviews
Prior experience in a high-volume call center
All offers of employment are contingent on standard background checksNavient and certain of its affiliated companies are federal, state and/or local government contractorsShould this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the u.sGovernment to determine eligibility and suitability for federal contract employment for public trust or sensitive positionsPositions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
Eoe race/ethnicity/sex/disability/protected vet/sexual orientation/gender identityNavient corporation and its subsidiaries are not sponsored by or agencies of the united states of america.
Navient is a drug free workplace.
