Job details
Job type full-time
Full job description
Navient has immediate openings for temporary, work-from-home customer service representatives, to support our growing customer base working from your home officeWe seek reliable and solutions oriented individuals to join our team.
Position details:
New hire training class begins monday, october 18th - pay: $ 16.00 per hour plus bonus
Work from your home with computer equipment provided by navient
Primarily inbound service calls, no selling
This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business needThis temporary position is not eligible for benefits.
This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new programYou will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.
Applicants must reside within 1-1.5 hours to our fishers, in office
Work schedule
Virtual paid training hours:
Monday- friday, 8am- 5pm est
Regular schedule:
Monday - friday, 8am-5pm est
Potential of working 1 saturday per month 8am-5pm est
Technical and home office requirements:
High speed internet access (minimum 10mb upload speed, 5mb download speed)
You must use an ethernet cord and be hard wired into your server from the router/modemYou will not be able to use wi-fi or a hot spot.
Landline phone or cell phone
Must be able to download an app on a smartphone or tablet
Private workspace or home office free of distractions and outside noise
Other requirements:
High school diploma or g.e.d.
Applicants must reside within 1-1.5 hours to our fishers, in navient office
Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
Some completed college coursework will serve as substitute for work experience
Strong written and verbal communication skills
Fast learner, ability to maintain an in-depth understanding of the training curriculum
Excellent pc and internet navigation skills
Efficient time management skills
Preferred qualifications:
Prior experience in a high-volume call center preferred
All offers of employment are contingent on standard background checksNavient and certain of its affiliated companies are federal, state and/or local government contractorsShould this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the u.sGovernment to determine eligibility and suitability for federal contract employment for public trust or sensitive positionsPositions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
Eoe race/ethnicity/sex/disability/protected vet/sexual orientation/gender identityNavient corporation and its subsidiaries are not sponsored by or agencies of the united states of america.
Navient is a drug free workplace.
